File Quality Assurance Adviser- Mortgages

05 Oct 2017
02 Nov 2017
Contract Type
Full Time
Police Mutual have a fantastic opportunity for a File Quality Assurance Adviser to join our Mortgages team located at our head office in Lichfield.

As we don't have to answer to shareholders, our members and our employees are always our first priority and that makes for a rewarding place to work. One team, providing positive results through practical solutions; we're set to make the most of the fantastic foundations we have in place, with a strategy that will create some outstanding opportunities along the way.

The role exists to train, coach, manage and motivate a team of telephone based Mortgage & Protection Advisers, to achieve overall business & cross sale targets. A critical role which is accountable for the compliance, training, competency and quality of advisers, in addition to the specific activity and income production targets to exceed the overall Mortgage Advice Service business plan.

In this role you will???
•Check and grade mortgage and protection adviser files in line with Mortgage Excellence process and risk appetite
•Provide assurance that we are meeting regulatory requirements whilst meeting our customer's mortgage and protection needs.
•Provide timely guidance and advice to the business, so that it can develop appropriate practical procedures and take appropriate actions to address compliance failings.
•Contribute towards the development of T&C frameworks so that the business objectives and regulatory requirements are met.
•Provide guidance and advice to the business so that they can develop appropriate practical procedures and controls to meet the regulatory requirements of the business
•Proactively review and enhance where appropriate company controls and procedures to ensure that they are effective
•Act professionally and with integrity at all times
•Provide a support facility in this respect where advisers want to understand file requirements on complex cases.
•Provide Weekly and Monthly MI

What we need from you???
•Ce-map qualified or equivalent
•Awareness of FCA regulation and interpret to manage impact for the Group
•The full impact and expectations of the MMR
•The industry in which the group operates including impact of legislative and regulatory requirements affecting the role
•Full understanding of MCOB and ICOBS

In return we provide a great working environment together with a comprehensive training and induction programme. We offer a fantastic Employee Benefits package including; a competitive salary complemented by 24 days holiday (this increases with service) plus bank holidays; life assurance; private healthcare PLUS flexible benefits to suit your lifestyle, discounts on financial products and consumer goods.

This is a fantastic opportunity and if you believe you have the skills and experience to succeed in this challenging and rewarding role, then please apply now

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