Food and Beverage Supervisor - Burton-on-Trent
Food and Beverage Supervisor - Hoar Cross Hall, Burton-on-Trent An opportunity has arisen for a quality Food and Beverage Supervisor to join our dedicated, driven and aspirational team. About us... Set in 50 acres of quintessential English countryside, Hoar Cross Hall Spa Hotel is a Grade II listed stately home retreat that pairs period style with modern luxury and attentive service. Far from imposing strict rules, regulations and regimes, the focus at Hoar Cross hall is on balancing the body and mind, restoring a sense of calm and promoting a general feeling of well being. Hoar Cross Hall has undergone a significant period of refurbishment and upgrade in 2015, making it now one of the most sought-after destination spa hotels in the UK, with levels of service to match. Our Vision Creating memorable experiences, first time, every time Our Mission Our journey is unique Our people are our strength Our guests are our passion About you??? To live and breath the company's Mission, Vision and Commitments of People, Quality and Results. About the role??? Ensuring high quality delivery of services, customer relations and contact with guests. Monitoring quality of delivery and guest perception of quality. Advise on new methods/approaches to the Restaurants, Cafes, Bars and Function Room services. Implement as agreed with the Food & Beverage Services Manager. Assisting in design/implementation of agreed Restaurant/Caf??/ Bar/ Function Room programmes, procedures and standards including sales results and targets, decoration, cleanliness, atmosphere and attractiveness of the department. Continually monitor staffing levels and supervise rotas/daily planners in the Restaurants, Cafes, Bars and Function Rooms ensuring coverage sufficiently suited to the requirements of the business and satisfactory time keeping and attendance. Ensure monthly team meetings are held to ensure monitoring and controlling all areas and programmes including objectives/sales targets, standards, maintenance and follow up codes of practise, tight control over Cafe security and safety, team motivation and development are all met. Demonstrate team leadership skills and commitment to Human Resource Management and staff development in line with our company's equal opportunities policy. Maintain awareness and observation of Fire, Health and Safety Regulations. Co-ordinating the entire operation of the Restaurants, Cafes, Bars and Function Rooms during scheduled shifts in the absence of the Food & Beverage Services Manager. Ensuring that all employees adhere to the company's uniform standards. Assisting in training and motivating staff. Help identify training and development needs within the department. Assisting in the design and develop training programmes where necessary, based upon the departmental and individual needs. Maintaining high standards of quality control, hygiene, health and safety whilst adhering to health and safety regulations. Assisting and ensuring the weekly/monthly checking of stock levels and ordering supplies. Recording all complimentary and wastage. Help out in any area of the department when circumstances dictate. Ensure the daily completion of any legal requirements i.e. fridge temperatures are met. Ensure you are fully aware of the dishes on the current menu, i.e. how they are served, garnished and ingredients. Ensure you are aware of any guest dietary requirements (allergies) to ensure the correct delivery of food. Ensure all special requests are met, i.e. flowers and cakes. To ensure the restaurant is clean and tidy and tables are reset to a high standard. Complete return to work forms Completion of weekly time sheets and attendance cards. Inputting data on to the daily K.P.I sheet. Notifying staff of daily sales targets. We can offer??? Uniform Leisure Membership Meals Provided Discounts in the Retail Shop, Food and Beverage Outlets, Treatments and overnight stays. Pension scheme Recruit a friend Scheme Induction and training programme Flexible working arrangements to help balance work and home life We are an Equal Opportunities employer and welcome applications from all sectors of the community.