Gift Card and Sales Agent - Burton-on-Trent

Hoar Cross Hall
04 Oct 2017
20 Oct 2017
Contract Type
Full Time
Temporary Gift Card and Sales Agent - Burton-on-Trent About us... Set in 50 acres of quintessential English countryside, Hoar Cross Hall Spa Hotel is a Grade II listed stately home retreat that pairs period style with modern luxury and attentive service. Far from imposing strict rules, regulations and regimes, the focus at Hoar Cross hall is on balancing the body and mind, restoring a sense of calm and promoting a general feeling of well being. Hoar Cross Hall has undergone a significant period of refurbishment and upgrade in 2015, making it now one of the most sought-after destination spa hotels in the UK, with levels of service to match. Our Vision Creating memorable experiences, first time, every time Our Mission Our journey is unique Our people are our strength Our guests are our passion About you.... To live and breath the Companies Mission, Vision and Commitments of People, Quality and Results. About the role.... Answer all phone calls within the company timescale standard required, and in a professional manor at all times To obtain all the relevant information from the guest which is required at time of inquiry To upsell at all given opportunities To send correct confirmation correspondence to guests along with all relevant information, daily posting of all vouchers and letters to the customers Daily processing of all payments and reconciling payments at the end of the each day to the required standard To deal with all email enquiries accordingly, within the company timescale and giving all correct information We can offer.... Uniform Leisure Membership Meals Provided Discounts in the Retail Shop, Food and Beverage Outlets, Treatments and overnight stays. Pension scheme Recruit a friend Scheme Induction and training programme Flexible working arrangements to help balance work and home life We are an Equal Opportunities employer and welcome applications from all sectors of the community. Working 5 days out of 7 on a rota basis and that the office is open from 8am-8pm.

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