Customer Service Agent Opportunities (Advisor) MEAR55020
Customer Service Agent Opportunities (Advisor) MEAR55020
Enfield
£9.50 per hour
12 month FTC
Do you want to part of the future of housing management? Develop a hugely rewarding but challenging career in a rapidly growing new business stream for Mears.
Mears 247 are expanding its contact centre service base and moving to brand new purpose built offices in Enfield. We are looking for people that want to start a career in property management or customer services. Be passionate about offering outstanding customer service to both landlords and tenants and understand the difference.
Based within a Customer Service Centre in Enfield, you will be first point of contact for Mears 24/7 customers and will be responsible for taking inbound calls from customers placing property repair orders for any trade. Within this role, you will be responsible for diagnosing repair requests, placing orders and making relevant appointments.
In order to be successful in this role, it is essential that you have substantial experience within a customer service / caring environment dealing with members of the public, either telephone based or face to face.
A proficient user of Windows based technology, with substantial experience within an office environment or similar situation, you will have a proven ability to operate computer systems to input data and interrogate systems. Competent keyboard skills, with the ability to type at a speed of at least 30 words per minute is also important.
Although not essential, a basic knowledge of the Construction trade along with experience of working in partnership with a Local Authority Client would be beneficial. Basic knowledge of working within a Call Centre environment would also be an advantage.
- Monthly prize draw incentives
- Monday to Friday working hours
- Free modern branded uniform provided
- 25 days holiday
- Annual free family fun days at exclusive major UK theme park attractions for you and your immediate family
- Exclusive trade discounts on maintenance materials and products.
- Full training provided
- Part of a small dedicated team
- Diverse customer base
Please refer to the full job description upon applying
Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...
- Training and development
- Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
- Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
- Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
- Seeing first-hand the impact you have on the lives of the people you support
Mears Group PLC and its subsidiaries are Equal Opportunities Employers
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.