Senior Support Analyst

Job Title of Vacancy:

Senior Support Analyst

Contract Type:

Permanent

Salary / Benefits

£29-32,000 depending on experience

Main Purpose: -

• The Senior Support Analyst is responsible for 1st - 3rd line support on all aspects of the IT infrastructure.
• The role will cover everything from desktop hardware/software through to the Server infrastructure for local areas.
• Additional IT project work will be required as part of this role, to provide technical knowledge and hands-on support to build, configure and document supporting IT infrastructure.
• Provide support for all aspects of the IT infrastructure at regional level to ensure maximum uptime in a 24/5 manufacturing environment.
• Ensure effective monitoring of IT Services and propose methods of improving service delivery across the organization.
• Ensure escalated Service Desk incidents/request are resolved effectively and within the agreed SLA.
• Contribute to and follow all IT processes as required by IT Management.
• Actively participate or lead local / global projects as required by IT Management.
• Actively seek and lead process improvements activities either locally or globally as required by IT Management.
• Responsible for all levels of administration and support of regional server systems as directed by IT Management.  

  Skills & Knowledge: -

• Ability to convey complex technical points without jargon and in plain English.
• Customer Focused.
• Excellent verbal, written and documentation skills.
• Excellent planning, organisational and prioritising skills.
• Technical lead with hands on experience of multi-site/server environment
• Microsoft Certified   MCSA/MCSE / VMware Qualification.
• Extensive knowledge of Server 2003, 2008 and 2012.
• Experience of supporting SQL 2005/2008/2012.
• Experience of SharePoint 2010 or 2013.
• Experience of Office 2013 and 2016.
• Educated to degree level or equivalent.
• Strong level of hardware/software troubleshooting ability.

  Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.