Contact Centre Advisor
- Recruiter
- LTK Consultants
- Location
- Coventry
- Salary
- £19,000 OTE
- Posted
- 03 Oct 2017
- Closes
- 31 Oct 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
LTK Consultants has an exciting opportunity for a Contact Centre Advisor to join the team based in Coventry. You will be employed on a full time permanent basis and recieve a competitve salary plus excellent benefits.
Responsibilities of our Contact Centre Advisor
- To receive inbound service booking calls from retail customers on behalf of Clients.
- To allocate service work to individual dealers DMS systems – booking to maximum efficiency
- Upsell ancillary products to customers where it is beneficial to do so
- Incorporating management of all data in lines with data protection legislation, up keep of dealers and customers information via database
- To make the following outbound calls as directed; Customer Profiling, CSI, Campaign Introductions/Follow up, Direct Selling of Offers to new, existing and lapsed customers
- Increase workshop loading capacity by efficient bookings and increase Retail Hours Sold
- Develop rapport and relationships with dealer staff to encourage team working
- Deliver excellence in customer handling & processing Brand Ambassadors for LTK and Clients in every interaction
Skills needed to become our Contact Centre Advisor
- Have excellent customer service skills, experience preferably gained within an after sales or call centre environment and have a friendly and professional personality to match
- Strong focus on customer service/customer care
- Confident communication skills to convey information clearly and concisely, when dealing with internal and external contacts and colleagues
- Good PC, literacy and telephone skills
- Demonstrate a flexible approach to changes in the working practices and procedures
- Attention to detail
- Ability to build rapport
- Previous direct selling experience preferred
- Enthusiastic work attitude
- Be a team player – willing to share knowledge and ideas
Benefits of becoming our Contact Centre Advisor
- 22 days holiday plus 8 bank holidays
- Contributory Pension Scheme
- Health cash plan once passed probation
- Career progression actively supported
- Free on-site car parking
- Cafe onsite
If you feel you are the right candidate for the role as our Contact Centre Advisor then please click ‘apply’ now! We’d love to hear from you!