Customer Service Associate

Customer Service Associate - Lancaster

circa GBP16,500 depending on experience, plus excellent benefits

We require driven individuals to join our growing operation, servicing insurance products and providing excellent customer service to the retail market. Undertaking inbound and outbound calls with customers, the successful candidate will identify the customer's insurance needs and handle a wide variety of queries and transactions to ensure our customers obtain the appropriate products and covers from one of the UK's leading insurers.

The position offers career progression in an exciting, dynamic environment. A key role within the operations function, the successful candidates will benefit from extensive training and the opportunity to work towards professional qualifications within the Insurance industry as well as;

*Making and receiving calls from prospective customers.
*Capturing accurate customer information in order to compile insurance quotes and service customer demands.
*Managing own time effectively to call back insurers and customers as and when agreed.
*Working with your Team Leader to ensure all resources are utilised effectively within calls to maximise every opportunity available.
*Adhering to minimum standards of all regulatory and quality requirements

Our operating hours are Monday -Friday 8am - 8pm and Saturdays 9am - 5pm ( 1 in 5 Saturdays) . You will work a variety of fixed shift patterns covering the operating hours.

What we are looking for:

• Flexible attitude to work
• Flexible working patterns
• Experience of working within a busy team environment
• Attention to detail

What we offer in return:

* Competitive salary of circa GBP16,500 dependent upon experience, plus annual bonus
* Attractive pension scheme (up to 10% contribution)
* 22 days holiday with additional buy and sell option
* Staff discounts with over 100 providers and high street stores
* Free on-site parking