Multi Drop Driver Class 3
- Recruiter
- Anonymous
- Location
- Hertfordshire
- Salary
- Competitive
- Posted
- 29 Sep 2017
- Closes
- 27 Oct 2017
- Sectors
- Automotive & Driving
- Contract Type
- Permanent
- Hours
- Full Time
The Shift for this position is as follows:
-Mon-Fri from 07:00 to 17:00 including one Saturday a month (half day)
To deliver customers products to the required premises ensuring all customers receive exceptional customer service as part of a multi drop delivery route. The driver will ensure that all products are transported safely to the customers' premises, treating their freight as if it were our own.Role Summary:
Main Responsibilities
Driving
-Drive vehicles in a safe and legal manner ensuring compliance with all legal requirements.
-Ensure that consideration is given to the public and the customer when making a delivery.
-Ensure all daily checks are undertaken ensuring defects are immediately reported and associated paperwork completed..
-Complete all necessary paperwork on time and in full.
-Ensure all product is scanned using the companies scanning equipment.
-Ensure all deliveries are loaded and secure before leaving depot
-Use mobile phone / scanning equipment to take images as and when required
-Ensure all Pre-delivery phone calls are made
-Undertake a pre/debrief ensuring all information is relayed to the traffic office
-Check all returns and collections are made and are correct
-Assist in the loading of vehicles as and when required.
-To be respectful to other road users and members of the public ensuring the reputation of the business is protected at all times.
-Observe Company rules and procedures as defined in the Driver's Handbook and other Company Policies and Procedures.
-Ensure the correct equipment and methods are utilised for the safe handling of stock.
-Ensure the security of stock and company assets by reporting any suspicious activity to your line manager or the securities team.
-Ensure that all personal protective equipment (PPE) used is in good order and is utilised as instructed
-Ensure all operations are undertaken in line with the relevant SSOW.
-Continually seek to improve our processes and services.
-Ensure all delivery and on road issues are reported to the traffic office immediately.
Customer Service
-To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied.
-To relay any issues that may impact on customer service immediately.
-To ensure the customer receives their deliveries in excellent condition every time.
-Where required interact with customers, building rapport and ensuring a consistent positive message.
-To address others who do not act in the customers best interest.
-Ensures customers are kept informed of issues and communicated with in a polite and courteous manner.
-To ensure customers goods are transported and stored safely on their premises.
Essential Criteria:
-CPC trained
-Must hold the relevant licence for the class of vehicle
-Good geographical knowledge
-Takes pride in delivering exceptional customer service
-Problem Solver - Working to resolve customer problems at the point of delivery
-Ability to build rapport with customers
-Proven track record of driving vehicles in a safe and legal manner ensuring compliance with all legal requirements.
DX Benefits
We recognise and reward talent with a variety of benefits. These include a Bupa cash plan, pensions, Life Assurance, Employee Assistance Programme, cycle to work scheme, Childcare vouchers, Achiever and Long Service Awards alongside various voluntary benefits like Costco membership and discounts at (url removed), gyms and more......
Your personal benefits package will be dependent on the role you are offered so apply now and work for a company that values and rewards it employees!
Why DX?
As the specialist provider of customer-driven solutions for the delivery of time sensitive, mission critical, two-man and high value deliveries, DX routinely handles goods from many etailers, high street retailers including homeware, and a wide range of items from many industry sectors including legal papers, jewellery, optical lenses, pharmacy items and high street fashion.
We think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day or not if we fail.
It could be a passport for a ski holiday. The watch that'll make the perfect birthday gift, or the commercial contract giving a client's overseas expansion the green light
-Mon-Fri from 07:00 to 17:00 including one Saturday a month (half day)
To deliver customers products to the required premises ensuring all customers receive exceptional customer service as part of a multi drop delivery route. The driver will ensure that all products are transported safely to the customers' premises, treating their freight as if it were our own.Role Summary:
Main Responsibilities
Driving
-Drive vehicles in a safe and legal manner ensuring compliance with all legal requirements.
-Ensure that consideration is given to the public and the customer when making a delivery.
-Ensure all daily checks are undertaken ensuring defects are immediately reported and associated paperwork completed..
-Complete all necessary paperwork on time and in full.
-Ensure all product is scanned using the companies scanning equipment.
-Ensure all deliveries are loaded and secure before leaving depot
-Use mobile phone / scanning equipment to take images as and when required
-Ensure all Pre-delivery phone calls are made
-Undertake a pre/debrief ensuring all information is relayed to the traffic office
-Check all returns and collections are made and are correct
-Assist in the loading of vehicles as and when required.
-To be respectful to other road users and members of the public ensuring the reputation of the business is protected at all times.
-Observe Company rules and procedures as defined in the Driver's Handbook and other Company Policies and Procedures.
-Ensure the correct equipment and methods are utilised for the safe handling of stock.
-Ensure the security of stock and company assets by reporting any suspicious activity to your line manager or the securities team.
-Ensure that all personal protective equipment (PPE) used is in good order and is utilised as instructed
-Ensure all operations are undertaken in line with the relevant SSOW.
-Continually seek to improve our processes and services.
-Ensure all delivery and on road issues are reported to the traffic office immediately.
Customer Service
-To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied.
-To relay any issues that may impact on customer service immediately.
-To ensure the customer receives their deliveries in excellent condition every time.
-Where required interact with customers, building rapport and ensuring a consistent positive message.
-To address others who do not act in the customers best interest.
-Ensures customers are kept informed of issues and communicated with in a polite and courteous manner.
-To ensure customers goods are transported and stored safely on their premises.
Essential Criteria:
-CPC trained
-Must hold the relevant licence for the class of vehicle
-Good geographical knowledge
-Takes pride in delivering exceptional customer service
-Problem Solver - Working to resolve customer problems at the point of delivery
-Ability to build rapport with customers
-Proven track record of driving vehicles in a safe and legal manner ensuring compliance with all legal requirements.
DX Benefits
We recognise and reward talent with a variety of benefits. These include a Bupa cash plan, pensions, Life Assurance, Employee Assistance Programme, cycle to work scheme, Childcare vouchers, Achiever and Long Service Awards alongside various voluntary benefits like Costco membership and discounts at (url removed), gyms and more......
Your personal benefits package will be dependent on the role you are offered so apply now and work for a company that values and rewards it employees!
Why DX?
As the specialist provider of customer-driven solutions for the delivery of time sensitive, mission critical, two-man and high value deliveries, DX routinely handles goods from many etailers, high street retailers including homeware, and a wide range of items from many industry sectors including legal papers, jewellery, optical lenses, pharmacy items and high street fashion.
We think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day or not if we fail.
It could be a passport for a ski holiday. The watch that'll make the perfect birthday gift, or the commercial contract giving a client's overseas expansion the green light