Customer Service Representative

Customer Service Representative

Reference Number GI005504

Region North

Location Huddersfield

Hours 37.5

About the Role

Here at LV= we know what makes our 5.7 million customers happy. It’s great customer service provided by friendly and knowledgeable people at the end of the phone. It’s people who’ll take the time to listen and then do whatever it takes to help. These are LV= people.

Being the UK’s largest friendly society, we handle more than 18,000 calls per day. This means you will take lots of calls in a confident and friendly manner. With our comprehensive training programme you will be fully supported and will gain the knowledge needed to provide excellent customer service.

Your role will be phone based and will involve taking inbound calls from customers at every stage of their journey with us. This will range from new to existing customers and also those considering leaving us. Calls will vary from dealing with policy amendments, providing quotations and processing new policies. Meaning that every day will be varied and challenging.

The LV= community spirit is strong and we regularly organise social events including our Summer and Christmas parties. We work hard but also like to have fun, joining in with  supporting national and international events such as the Olympics, World Cup and Euros.

About the office:

So, where are we exactly? You may be familiar with what used to be an old mill just outside of Huddersfield town centre. This fantastic building has been transformed into a very beautiful office where our employees enjoy natural light coming through the windows whilst interacting with each and every customer they speak to on the phone. This exciting, vibrant, energetic office is a great way to be a part of an award winning company where you can look forward to coming to work and being part of the LV= family.    

About You

We look for many different and diverse qualities when recruiting for LV= People. You will be friendly and polite, ensuring that your passion for customer service is at the forefront of your mind. Your professional and enthusiastic manner will encourage customers to renew their policies with us year on year

At LV= we look to promote personal and professional development so we are looking for people that are enthusiastic and always willing to learn.

Ideally, you will have previous customer service experience and confidence with using a PC. 

The Details

The start date for this role is 23rd October 2017.

•37.5 hours per week on an 8 week rolling rota. You would work 3 in 8 Saturdays and 2 in 8 Sundays with the occasional bank holiday.

•Shifts – Monday-Friday between 8am-8pm. Hours on Saturday will be 9am-5pm and 10am-4pm on Sunday. Bank Holiday shifts will be between 9am-5pm.

About the Rewards

We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.  

We’ll give you:

• 24 days' holiday – which increases after two years’ service
• an annual bonus scheme based on company and personal performance
• a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)
• a competitive pension for which LV= will pay twice the amount you pay, up to 14%
• a generous 25% discount off our general insurance products including home, pet and travel.  Up to 50% discount on your car insurance and up to 20% discount from our life products.

Closing date for applications 5 October 2017

For more information and to apply please follow: https://www2.i-grasp.com/fe/tpl_lv01.asp?newms=jj&id=110486&aid=17079