Senior Risk Manager

Some careers shine brighter than others.



Something new and exciting is happening at HSBC. We are separating our retail bank from our investment bank and creating HSBC UK, with a brand new state-of-the-art head office in Birmingham. The move is a big step, and will take us one step closer to achieving our ambition to be the bank of choice in the UK. However, the move to Birmingham doesn't just represent a new dawn for our business. It's also an exciting opportunity for ambitious professionals who are keen to get involved in a unique challenge and progress their careers. We're looking for individuals who are motivated to grow and shape the UK bank, and who will thrive in a flexible working culture within a dynamic and diverse office environment, making the most of what Birmingham has to offer.

The Senior Risk Manager role is based within Retail Banking and Wealth Management (RBWM).

The Senior Risk Manager role is to create world class propositions, products and services that delight our customers and help UK RBWM to become the Bank of Choice, d eliver sustainable growth, balanced with the critical need to protect our customers and the bank from the broad range of financial crime risk, d rive innovative solutions that are market leading but at the same time simple, valued and personable

The role of the Senior Risk Manager is to support and sustain the highest standard first line risk framework for Customer Value Management (CVM) to deliver consistently great outcomes for customers and minimise risk for the bank. The role will work closely with product teams, Business Risk, Legal and Compliance teams to ensure all emerging and known risks are properly reported, prioritised, resourced, and resolved.

Your responsibilities will include:

• Overseeing and challenge of CVM risk controls and governance with focus on the effective identification and response to risks, primarily through the Product Development Forums and through close engagement with Product Risk heads.
• Maintaining master record of all CVM existing risks detailing issue, responsible individual, status and fix dates
• Supporting CVM risk horizon scanning, working closely with Business Risk, Compliance to identify, assess and mobilise CVM activity to prepare and mitigate risks
• Where required undertaking additional first line checks within CVM to ensure that the control environment around the design and delivery of customer products and services is fit for purpose
• Being a subject matter expert for CVM on all matters relating to First line risk accountabilities, scope and standards, drive effective use and ownership of CVM ERCA.
• Ensuring CVM adhere to all relevant policies and procedures set out in the GSM and various FIMs, particularly the RBWM FIM, Operations FIM and Marketing FIM.
• Supporting and guiding CVM teams through product/ proposition changes to ensure all risks are fully considered and there are sufficient post change checks and oversight / MI to demonstrate the change has delivered to customer and bank expectations
• Supporting CVM on any second line (Compliance Monitoring and Testing (CMAT) or third line (Audit) reviews, co-ordinating CVM resource during the review stage, the agreement of any action plans and the oversight of the execution
• Providing reassurance and demonstrate to the Head of Risk and Planning there is a robust and sustainable first line risk framework in place for CVM
• Representing CVM positively with a range of external stakeholders
• Cultivating an environment that supports diversity and reflects the HSBC brand.
• Adhering to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• Implementing the Group compliance policy by aligning risk with Global and Local Compliance requirements and guidance. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators

Qualifications

The ideal candidate for this role will have:

• Experience working in relevant environment/s, i.e. A range of internal and external stakeholders
• Experience working in relevant market/context, i.e. Good understanding of operational procedures and bank systems.
• Relevant product knowledge including knowledge of Broad understanding of the key customer journeys within RBWM is desirable but not essential
• A desire to find ways to continually improve the service delivered to customers
• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
• Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
• Built effective networks both internally and externally and created opportunities for others to work collaboratively
• Experience of making timely and rational decisions, based on relevant information and experience
• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
• Full understanding of the three lines of defence model and the role of the first line
• An understanding of the CVM function and from this the scope and range of risks inherent within the department
• Knowledge of the change delivery process and the role of CVM in the process
• Thorough understanding of risk in all its forms and how to execute highest risk standards without compromising customer experience
• Good understanding of operational procedures and bank systems.
• Ability to assimilate a large amount of information and make effective decisions on a wide and complex range of issues.
• Ability to motivate and develop team members
• Ability to influence others at all levels to help deliver change and improvement - evidencing strong written and verbal communication skills
• Ability to act on own initiative, capable of influencing senior colleagues outside sphere of control.
• Recent experience of working within a risk management function.
• Experience of dealing with a range of external stakeholders (including our regulator)

The base location for this role is 120 Edmund St, Birmingham

We are required by the Financial Services (Banking Reform) Act 2013 to create a ring-fenced bank in the UK by 1 January 2019. Entirely new from the ground up, HSBC UK's head office is opening in Birmingham. The location of this role will move to our new state of the art offices at 2 Arena Central during 2018.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Senior Risk Manager, Birmingham.