Outbound Customer Services Consultant

This is an exciting time to join this organisation in Nottingham City Centre as they are going through a major transformation with a key focus on the people that work for them as a Customer Service Agent making outbound calls to existing customers, NO cold calling, generating sales through exceptional service to existing customers of one of the biggest TV and Broadband providers in the UK.

Salary £18,000 rising to £19,750 after 6 months

If you take pride in your ability to resolve customers`queries and provide the right level of support every time?
Can you deliver a first-class customer service?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?

We are looking for skilled customer service professionals dedicated to putting customers at the heart of what they do.
We are looking to hire the best of the best candidates in Nottingham to join them during this transformation and they are offering a starting salary of £18, 000 which is higher than average for Nottingham. But it does not stop there..... after 6 months it will increase to £19,750 with the opportunity to earn even more through the bonus scheme.

About the role
As a Customer service agent you will be making out bound calls to existing customers building a relationship with them through your natural rapport building skills. You will engage with the customers, actively listen to them and ensure that their enquiry or concerns are appropriately handled every time. You will be able to put them at ease if they are needing to set up a new product and introduce ideas on how they can protect them.
With your active questioning and listening skills you will be able to identify other suitable products for the customer that could improve the customer experience.

So what do you need?
Skilled customer service/sales professional, you will thrive on targets - but always make sure that the customer`s interests come first.
You understand the customer`s perspective and have a natural ability to build a strong rapport by being a people person who likes to talk but listen!!

Customer Service Agent will have:
An understanding of working in a regulated environment and preferably in contact centre environment
A passion to deliver a first-class customer service
Enthusiasm for working in a fast-paced, targeted environment
Excellent communication skills
Great team spirit!
Want to progress your career and are not just looking for any job!

With the new company focus being on the people here is some of what you get
£18,000 starting salary rising after 6 months to £19,750.

33 days` annual leave (bank holidays are classed as normal working days)
Regular incentives with amazing prizes to be won
Free Wi-Fi, hot drinks and fresh fruit
Discounted TV and broadband packages
Discounted warranty products
Pension scheme
Free life assurance
Comprehensive in-house training
Clearly defined career progression opportunities
Great employee discounts at local shops, gyms and restaurants

Working 37.5 hours per week between 11am and 8pm Monday to Thursday, 11am -6pm Friday, 9am-5pm 2 x Saturdays per month.

Interviews will be taking place over the next couple of weeks with start an immediate start date so don`t hang about, apply today and you could be joining this growing organisation!