Customer Support Executive

The Company
My client is the fastest growing and largest lone worker protection company in the UK, providing safety solutions to businesses with lone workers or vulnerable people.

The role
An exciting opportunity has arisen in our growing Customer Support team for a Customer Support Executive, reporting to the Customer Support Supervisors. This role is primarily supporting our customers via phone and email queries, a level of complaint handling, preparing devices for dispatch and other administrative / reporting duties.

Responsibilities:
" Providing primarily inbound telephone and email support to my clients customers, whilst building rapport and adhering to company service level standards.
" Processing of customer orders in preparation for shipment
" Provide regular reporting for both internal and external customers.
" Ensure all customer queries and communications are logged on the Customer Support CRM system
" Various customer support administration functions, including interaction with other departments within the business.

Essential Requirements:
" Excellent interpersonal and customer service skills.
" Able to deal with customer queries by empathising, maintaining professionalism and display patience within a sometimes-pressurised environment
" Competent IT skills, with confidence with Microsoft programs such as Excel/Word etc.
" A 'can-do' attitude toward all tasks.
" Ability to use own initiative and work as a team player.
" A good analytical approach and attention to detail towards tasks

Desirable:
" Experience of working in a customer service / support environment.

£16'000 + Benefits: 23 days holiday plus bank holidays, discretionary bonuses, Pension Scheme, share award scheme