Telephone Advisor / Student Adviser / Student Services Officer

Job Title: Telephone Advisor

Location: Holborn, London

Salary: £19,000 per year

Job Type: Full Time, Fixed Term Contract 6 Months

Do you have excellent telephone etiquette?

Are you able to build effective working relationships at all levels?

Does working in a busy targeted environment motivate you?

Having experienced massive success, including our recent Queen's Award for Enterprise (2013), the university is aiming to become one of the world's most respected providers of business education. With a growing presence on a global scale, coupled with continued plans for expansion, this is an excellent time to join their truly dynamic and innovative business.

As a Telephone Advisor you will be responsible for providing superior customer service to all students studying any one of the university's HND or Vocational Course's. You will assist them throughout the course enrolment process, as well as offer full support and guidance in relation to applying for funding to study via Student Finance England.

What they're looking for:

Applicants must be able to work well under pressure and to strict time deadlines as no two days are the same, tenacity and resilience are key! You must have some experience in a B2C customer service role where you deal with high volumes of customers on a daily basis. You must be comfortable dealing with difficult situations and be able to think quickly on your feet!

Their students are the core of their business therefore you are expected to provide outstanding levels of customer service at all times!

The organisation is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Learning Support, Support Assistant, Learning Support Worker, LSA, Learning Guidance Advisor, LSW, Learning Support Assistant, Student Support, Learning Advisor, Learner Support, Guidance Advisor, Support Worker, Learning Assistant, Call centre, Customer Service, Customer Focus, Students, Student Advisor, Student Ambassador, Higher Education, Vocational Education, Careers Advisor, Employability will be considered for this role.