Care Co-ordinator

We have a new exciting opportunity at Saga Care, part of the Saga Group for a Care Co-ordinator to join our care team based in Redhill. You will join us on a full time, permanent basis and will receive a competitive salary of £20,837 to £25,200 per annum.

Saga is the UK’s leading provider of insurance, travel, personal finance and healthcare products and services tailored to the needs of the over 50s.

About the Care Co-ordinator role:

Working in the Operations team you will create and publish the rosters for the Carers. You will Co-ordinate and support Carers in the field. You will also liaise with clients and families, deal with enquiries and complaints and escalate as necessary.

Key responsibilities of the Care Co-ordinator:

- To construct and publish carer rosters, adhering to all regulatory and Company requirements

- Respond to queries arising from roster planning and publication

- Update all relevant systems

- Monitoring Late check-in/out notifications

- To effectively balance carer rosters, taking into consideration agreed quality targets and requirements; including training, supervisions, and annual leave requests

- Ensure Company requirements are sufficiently met and prioritised as necessary

- Communicate significant issues to all relevant parties

- Perform to Service Level Agreements and ensure minimum levels are achieved

- Acknowledge and respond to feedback as appropriate, with a view to continuously improving procedures and communications

- Publish data as appropriate to relevant departments and carer workforce

- Support the rest of the team as and when required

- Adopt a flexible, enthusiastic and driven approach to achieving the financial goals of the business.

- Contribute to maintaining a high level of housekeeping and attention to health and safety issue so as to create a healthy and safe working environment

Skills and experience required of our Care Co-ordinator:

- Educated to GCSE level  or equivalent

- Healthcare experience is essential

- Proven experience of working within a highly pressurised role and working accurately to tight deadlines

- The preferred candidate will have care knowledge and experience of working with cost parameters

- A good understanding of care roster production would also be an advantage

- You should enjoy handling several things at once and use your own initiative to solve problems

- You'll be a strong communicator and will be comfortable liaising with colleagues at different levels across the organisation

- Team player

- Flexibility

So if you would like to join our team as our new Care Co-ordinator then please click ‘apply’ today, don’t miss out on this exciting opportunity!