Weekend Information Advisor
Wren Kitchens are a family owned manufacturer, installer and retailer of fitted kitchens. We have 64 showrooms across the UK and due to our continued success, we will be opening several more throughout the year. We're passionate about kitchens and in providing a great service for our customers.
Every weekend, our showrooms are full of eager customers excitedly shopping for their brand new kitchen. As our showrooms are so busy we are looking for Information Advisors to welcome and engage all of our potential customers and deliver the exceptional Wren service that we are so proud of.
You'll show our customers around the showroom and our kitchen ranges and introduce and sell our design package. You'll obtain customers' details in order to create quality leads.
Main Responsibilities
To welcome and approach customers as they walk in to the showroom and take control in a friendly way in order to create quality leads
Using the Wren factory sheet, introduce the Company to every customer, explaining who we are and what sets us apart from our competitors
To ring web lead enquiries to qualify and sell the Design package.
To introduce and sell the design package to all potential customers
To complete a comprehensive qualification and estimate sheet with all potential customers
To achieve individual leads and sales targets in line with company KPIs
Explain why Wren is best in class by demonstrating the comparison bay introducing a minimum of three features and benefits aligned to the customers' needs and wants as per the qualification sheet
To generate Home Surveys and Design Appointments
Ensure all leads are logged with all relevant information on the e-diary
Introduce and provide a professional hand over of the potential customer to the Design Surveyor and Kitchen Designer.
To ring the customer to confirm the appointment booking the day before and a post call the day after.
Relevant Skills
Mandatory: Strong interpersonal and sociable skills, an effective communicator with an eye for detail. Smart appearance with a can-do attitude
Desirable: Previous customer facing work experience
Some Benefits of Working for Us
Fantastic pay - best pay package in the kitchen sector
Amazing perks & benefits - free Tastecard, half price cinema tickets, discounts off high street shopping
Great career opportunities with ongoing expert training and ambitious expansion plans
Amazing incentives during our peak seasons
Every weekend, our showrooms are full of eager customers excitedly shopping for their brand new kitchen. As our showrooms are so busy we are looking for Information Advisors to welcome and engage all of our potential customers and deliver the exceptional Wren service that we are so proud of.
You'll show our customers around the showroom and our kitchen ranges and introduce and sell our design package. You'll obtain customers' details in order to create quality leads.
Main Responsibilities
To welcome and approach customers as they walk in to the showroom and take control in a friendly way in order to create quality leads
Using the Wren factory sheet, introduce the Company to every customer, explaining who we are and what sets us apart from our competitors
To ring web lead enquiries to qualify and sell the Design package.
To introduce and sell the design package to all potential customers
To complete a comprehensive qualification and estimate sheet with all potential customers
To achieve individual leads and sales targets in line with company KPIs
Explain why Wren is best in class by demonstrating the comparison bay introducing a minimum of three features and benefits aligned to the customers' needs and wants as per the qualification sheet
To generate Home Surveys and Design Appointments
Ensure all leads are logged with all relevant information on the e-diary
Introduce and provide a professional hand over of the potential customer to the Design Surveyor and Kitchen Designer.
To ring the customer to confirm the appointment booking the day before and a post call the day after.
Relevant Skills
Mandatory: Strong interpersonal and sociable skills, an effective communicator with an eye for detail. Smart appearance with a can-do attitude
Desirable: Previous customer facing work experience
Some Benefits of Working for Us
Fantastic pay - best pay package in the kitchen sector
Amazing perks & benefits - free Tastecard, half price cinema tickets, discounts off high street shopping
Great career opportunities with ongoing expert training and ambitious expansion plans
Amazing incentives during our peak seasons