Customer Account Manager

Customer Account Manager - Cheddleton (near Leek) Staffordshire, UK

Circa £26K + Company Car

Our client, Polynt UK Ltd, is a well-funded division of the Polynt group with sales in excess of €600 million per annum.  This manufacturing business has plants worldwide and is a well-respected speciality chemicals producer selling to markets including flavour & fragrance, food, cigarette and other speciality markets. The group activities include research and development, production and marketing and sales of organic anhydrides, derivatives and special esters.

This Customer Account Manager role will take responsibility for managing a defined range of customers ensuring alignment with agreed objectives, both commercial and development.  This role will also be responsible for supporting the Sales and Customer Service Representative Manager and team.  The Customer Account Manager will report to the Sales Manager.
 

Key aspects of the Customer Account Manager role include:

• Supporting the Sales Manager to ensure delivery of budget and longer-term business requirements
• Liaise with Customer Service Representatives to ensure processes and customer satisfaction is maximised
• Sales orders
• Understanding and producing sales data for performance and analysis
• Developing a full understanding of the sales process
• Answering, responding and reporting on customer complaints
• Working closely with the Accounts department to ensure a fast and effective exchange of information on every aspect of the customer relationship

To be qualified for the role it is expected that you have:

• An A-level or graduate in a Chemistry related field (highly desirable)
• Leadership experience in a customer service environment
• Proven commercial experience in a sales or customer service environment
• Experience in a chemical environment (desirable)
• Ability to motivate and lead a team and build and develop, coach and motivate others
• A methodical and detail conscious approach
• The ability to handle difficult or challenging customer conversations and you are an effective communicator

Apply now with a copy of your CV and cover letter stating current salary by clicking apply

Closing date: Tuesday 26^th September 2017

No Agencies