Customer Host - Bristol Temple Meads

Great Western Railway
05 Sep 2017
12 Sep 2017
Contract Type
Full Time
It's an exciting time to join GWR

We are one of Britain's largest train operating companies, we do everything we can to provide smooth rail journeys for 100 million customers every year. Our services run across the south from Devon and Cornwall to Bristol, South Wales and London.

With the help of our partners at Network Rail, billions of pounds are being spent transforming the Great Western Mainline and over the next few years we will be making history with huge investments in new and upgraded trains which will offer 9,600 more seats across our network everyday by 2018.

An important part of this transformation is our team of Customer Hosts who are ambassadors for our railway delivering the best experience and a safe journey for our customers. Working on train they assist customers throughout their journey, understanding their needs, providing information on any service disruptions, offering at-seat service in first class and selling a range of drinks and snacks throughout standard class.

We have opportunities for new Customer Hosts to join us on this transformation journey, offering a starting salary of between GBP22,305 - GBP23,105 and a highly attractive benefits package which includes free travel for you and your family across the GWR network and a final salary pension scheme.

If you are passionate about delivering outstanding customer service, are flexible to work a variety of shifts which will include weekends, early starts and late finishes, we would love to hear from you. You will need to submit an online application in the first instance and if successful through our online assessment you will be invited to attend an assessment centre on the 21st or 22nd of September 2017.