Operations Manager - Bristol

Royal Mail
23 Aug 2017
20 Sep 2017
Contract Type
Full Time

Job reference number 79596

Starting salary: GBP27,834 per annum plus up to 10% performance related bonus

Permanent, full time: 5 days per week, Monday-Saturday (with a rotating day off). Typical hours are 6.30am-14:30 each day dependent on office requirements

Location: To cover Delivery Offices in Bristol

Looking for a new challenge? Do you enjoy leading a team? Our Cover Manager position within Operations could be the role for you. If you have some prior people management experience and the ability to motivate and inspire a team then we'd love to hear from you.

What does the role involve?
At Royal Mail we have 1400 operational units around the country, all making sure that the mail is collected, sorted and delivered six days a week. Our Delivery Managers are integral to making sure our units run as smoothly as possible. But, given that our operation is across six days and all managers only work five days what happens on their day off or when they are on annual leave? Well, that's where our Cover Managers come in. Dedicated to supporting a cluster of delivery offices, you'll stand in for the Delivery Manager in their absence.

This is a hands on operational manager role where you will be accountable for a team of postwomen and men, supporting your team as they prepare to deliver mail, by ensuring resources are in place. You will oversee key people, customer, efficiency and financial measures and making sure the unit remains as effective and efficient as possible.

The Cover Manager role is all about leading and managing a team of delivery post people, and you will be responsible for undertaking the tasks of the Manager who you are covering for. Working within a unionised environment, you will ensure your team understand the commercial and competitive market we are in and be customer focussed, open to new technology and flexible to change.

Your day will be split in to two parts. For the first part of the day you will be on the shop floor of the Delivery Office, leading the team whilst they prepare the mail. For the second part of the day the team will go out on delivery whilst you complete planning and management activity in the office.

What skills and experience are we looking for?
First things first, we're looking for a great manager. Maybe you're working in retail, hospitality, FMCG or somewhere else entirely, what matters is your ability to motivate, inspire and lead a team.

Hands-on, enthusiastic and resilient, you're the perfect person to keep an operation running smoothly. You will have an eye for detail and be confident in efficiently managing resources - all with a view to ensuring your team is performing to its very best.

You will have the ability to engage with your frontline team and lead changes within the offices. You will be flexible and be able to hit the ground running as you will cover a different role each day.

Where will I work?
Click here to view the location of Cover Manager roles near you, and further information on the role.

You must have the ability to travel to the offices where you work including where public transport may not be available.

About us
Five centuries in business has made Royal Mail more than a household name. We connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 29 million addresses across the UK. Our market is changing, but as a FTSE 100 organisation we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible and efficient, and are employing our strong brand and a range of new products and services to achieve this.

Application process
If you are interested in applying, please complete your application online and submit your current CV.

During the application process you will be asked to answer 2 questions which relate directly to the skills required of a Cover Manager, and your application will be shortlisted based on your responses to the questions and how closely they match the requirements of the role.

Please submit your application as soon as possible as once our maximum number of applications has been reached this vacancy will close.

Please note;
We are advertising various locations for the Cover Manager roles. Please make only one application for Cover Manager even if you are interested in more than one location. Your location preference will be discussed at assessment stage. Any 2nd applications will be rejected.

On-line test
As part of the application process you may be required to complete a Numerical and Verbal Online test. If this is the case you will receive an email to the email address you have provided which will contain a link to the tests. You will have 48 hours to complete the tests from the date you receive the email and failure to do so will mean we will not be able to progress your application any further. Note that the Numerical and Verbal online test will be used as part of the selection process and as such you will need to pass both tests in order for your application to progress to the next stage.

If you consider yourself to have a disability, medical condition or other reason that would require reasonable adjustments for these tests, you will have an opportunity to advise of the need for this. Please see the details when you access the link to the tests.

Assessment Process
If shortlisted, you will be required to attend an assessment day which will consist of an exercise and competency based interview.

Assessments are due to be held from early October and the roles are expected to start in November 2017.

Successful candidates will be required to attend a 4 week induction programme which will ensure they have the knowledge to get started in their new role.

To view the full job description, click here

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

For more information on Royal Mail Group and our Values please click on the link ( ).

Closing date: Please note, once our maximum number of applications has been reached this vacancy will close .