Customer Insight Analyst / Customer Data Analyst
Job Title: Customer Insight Analyst
Salary: (Band 9) £30,153 to £31,601 per annum
Job Type: Internship or Temporary (up to 6 months)
Hours: Full time, 37 hours per week
Closing Date: Thursday 31st August 2017
As part of their Council's Customer First Programme, the Council is embarking on an exciting overhaul of their customer service delivery; to put the customer at the center of all that they do.
A big part of deciding what and how they want to transform is through the use of customer insight and business intelligence which is critical to improving the experience that they provide to their customers and making better informed business decisions.
They are looking for someone who will help them baseline where they are today, and to build their customer insight data; analysing a range of data sources to understand their Customer's and their needs of the Council; as well as the Councils service delivery performance; and therefore ultimately their Customers level of satisfaction with the Council.
This is an ideal opportunity for somebody to gain practical work experience; and involves designing and leading a research project to learn as much as possible about their customers; and their experience of how well they do things. You will also be responsible for undertaking analytical activities and presenting information to ensure the Council is making best use of this insight, to drive service improvements.
The Council has a commitment to equal opportunities and welcomes applicants from all sections of the community. Also they operate a no smoking policy.
Please note they do not accept CV's as a form of application.
The successful applicant will be subject to a Basic Disclosure Scotland check.
All recruitment correspondence, including interview letters will usually be sent out via email.
Please click on the APPLY button and CHECK YOUR EMAILS to complete the attached application form and also the link to our client's website.
Candidates with the experience or relevant job titles of; Customer Insight Analyst, Customer Data Analyst, Insight Analyst, Customer Reporting Analyst, Data Analyst, SQL Analyst, Customer Insight Executive, Customer Relationship Analyst may also be considered for this role.