Customer Service Advisor ( 1 year Maternity Cover)
OKA is a successful multi-channel retailer of beautiful, unique and affordable furniture and accessories for the home. Today, we have 14 stores and an extensive mail order, online and trade business with many thousands of customers throughout the UK and the world beyond.
We are currently looking to recruit a Full Time Customer Service Advisor for our contact centre in Milton, Oxfordshire. This a fixed term role for 12months Maternity cover.
Your main duties will include:
- Handle internal and external customer enquiries and complaints via telephone, fax, letter and e-mail in an efficient and timely manner.
- To take full ownership of a customer’s enquiry and be positive and proactive in finding a solution.
- To meet and exceed individual and team targets, KPIs and department objectives.
- To maintain our service level agreement for calls, written communication & web queries.
- To feedback customer comments and issues and find creative solutions and suggestions to recurring problems
Key requirements for the position include:
- Experience working in a call centre/ customer service environment
- Excellent communicator, especially telephone manner: professional, clear, positive, upbeat, patient & friendly.
- Computer literate with excellent written skills (spelling and grammar) particularly business letter writing.
- Good numerate and problem solving skills
Attention to detail.
- Commercial awareness
- Time management and organisational skills
If successful, you will be part of a fast-paced and successful business. In return you will receive a competitive salary and benefits package including company bonus scheme based on performance, staff discount, pension scheme and continuous personal development.