Team Leader

£17500.00 - £21000.00 per Year
09 Aug 2017
06 Sep 2017
Contract Type
Full Time

Job Title: Team Leader
Hours: 37.5 hours Monday to Friday
Salary: £17,500 - £25,000
Department: Operations
Position: Permanent
Location: Liverpool City Centre

Outgoing and enthusiastic candidate required to manage a team in our busy city centre office. This is an
excellent opportunity for a highly motivated and ambitious person.

Reporting to the Supply Manager, the role involves managing a team of administrators. The team will
handle administration and customer service of Medico Legal cases.

The role of the Team Leader will involve:
• Leading, motivating and coaching a team
• Monitor and maintain service levels by effectively managing the supplier panel
• Ensure Co-ordinators achieve targets, service levels and Key performance indicators
• Build relationships with existing Expert panel
• Provide guidance, support and assistance for Co-ordinators to help and develop their skills
   and knowledge
• Take ownership for resolving day-to-day team issues
• Receive detailed enquiries, qualify, filter and distribute within given boundaries
• Hold regular one to one meetings with the team to ensure effective communications to the
• Identify improvements where necessary and make recommendations to the Supply
• Lead by example in areas of leadership and integrity, steadiness under pressure,
   commitment, time management, corporate responsibility and ethics

The successful candidate will be able to demonstrate the following knowledge, skills and experience:
• Knowledge and experience of staff management with strong interpersonal, influencing and
   people management skills.
• Knowledge and understanding of teamwork and the behaviours required to make a team
• Results focused
• Able to handle challenging and demanding customers, solicitors and expert panel
• Proactive individual, with drive to make things happen
• Demonstrates strong leadership skills and provides clear vision to motivate self and others
• Able to demonstrate approach required to effectively manage performance of others
• Previous legal experience preferred although not essential



  • Salary £17,500 - £25,000
  • 20 days holiday per annum
  • Private Healthcare (qualifying period required)
  • Life Insurance (qualifying period required)
  • Company stakeholder pension

Please apply below with a CV and covering letter