Customer Service Executive Help Desk Support Flexible Hours will be considered

Northwich, Cheshire
10 Aug 2017
07 Sep 2017
Contract Type
Full Time

Our client is seeking a Customer Service Executive/ Help Desk Support Executive.

The successful candidate will have a ideally have some previous experience in a phone based role

Reporting to: Customer Service Team Leader

Purpose of role:

You will be responsible for assisting clients once they have been on-boarded with general and technical enquiries. Focusing on first call resolution you will use your job knowledge and customer service skills to deal with all enquiries and resolve any technical issues where necessary, ensuring that customer downtime is at a minimum and customer satisfaction with the service you provide is at a maximum.

Primary responsibilities:

  • Inbound call handling • Fault diagnostics and resolution • Outbound calls; terminal installation calls Contact Centre adherence to schedule • Achieve key performance indicators • Achieve quality measures • Exceeding customer expectations

Skills & Qualifications:

  • High level of verbal and written communication skills • PC Literacy with knowledge of MS Office Applications • Proven track record in customer services • *Fluent in verbal and written English

Previous Experience

  • Customer Service - contact centre experience preferable • Experience working on a technical help desk would be advantageous • Background in a 'Customer First' environment

Personal Attributes

  • • Self-motivated • Empathetic • Determined • Enthusiastic • Tenacious • Persuasive • Confident
  • • Solution Oriented