Customer Service Officer

Runcorn, Cheshire
VH Scale 4 - 5 (£17,501 - £20,847)
04 Aug 2017
18 Aug 2017
Contract Type

Customer Service Officer


Salary: VH Scale 4 - 5 (£17,501 - £20,847)

6 Months Fixed Term Contract – 35 hours per week

 Full time and part time opportunities is advertising for Customer Service Officers on behalf of our client a leading social housing provider based in Runcorn.

Do you want to make a difference?

Do you want the skills and knowledge to build a professional career?

Whether you’re new to the sector or an experienced hand, they have a range of full and part time hours on offer at their Runcorn based Customer Service Centre (CSC).

Learn a wide range of expertise with us, including in-depth knowledge into Social Housing, and the diverse world of Customer Service in a role that's not about selling, but more about helping and supporting residents, applicants and partners.

The Requirements

They’re looking for people who are great at interacting with customers and have a real desire to help.

Primarily, you’d be helping customers with a wide range of enquiries (assisting with repairs to their home; taking rent payments and providing up-to-date balances; discussing issues with their neighbourhood; helping prospective tenants bid for properties).  Experience in the industry isn’t essential as training will be provided.

The Team 

They are a focused, successful, fun & growing Customer Service Team. They inspire each other to the best version of themselves. Delivering a customer experience to shout about and a rewarding and ambitious working environment.

They are an award-winning team made up of a diverse group of people including their Academy Apprentices to their long serving experienced team members all sharing one common goal, a passion for delivering outstanding Customer Service.

There are also some great benefits to joining too:

  • 23 annual days leave (plus Bank Holidays)
  • Christmas week off work fully paid
  • Healthcare benefits
  • 35 hour working week
  • Flexibility with working hours, open 8am-8pm

Closing Date: 18th August 2017

Assessment/Interviews week commencing 28th August (dates are provisional and are subject to change)

How to apply:


Please click the apply button to go to the recruiter's website where you will be required to complete the application process.