Account Manager

Kettering, Northamptonshire, England
£0.00 per annum + Benefits include Pension and Healthcare
03 Aug 2017
31 Aug 2017
Vacancy Filler
Contract Type
Full Time

The Account Manager will report into the Senior Commercial Manager.

Main Duties and Responsibilities:

As an Account Manager, you'll be responsible for the following:

  • Take and understand briefs/directions from customers
  • Establish requirements of brief/direction
  • Challenge customer briefs to ensure best possible solution for customer
  • Provide accurate and profitable estimations for projects
  • Evaluate projects on ongoing basis in terms of delivery, quality, and profitability
  • Effectively distribute Customer feedback.
  • Identify risks to delivery and escalate to manager
  • Comply with reporting procedures and ensure all practices and systems are followed under the ISO, FSC and PEFC Accreditation
  • Assist, support and initiate in areas where you are non-revenue accountable, including brainstorms, team meetings and make a positive contribution to maintain the company's image and personality
  • Ensure all client invoicing is produced accurately and in time of agreed and customer deadlines
  • Ensure absolute accuracy of monthly budget summary
  • Achieve monthly budget
  • Ensure purchase orders are obtained for all projects in a timely manner
  • Confirm all disputes in writing and inform manager
  • Ensure the provision of internal Account Management are of a quality consistent with their standards
  • Develop and maintain a professional relationship with customers and ensure external Account Management are regularly informed of status progress and issues

Product Knowledge

Demonstrate a competent understanding of their services, including:

  • Litho Print
  • Digital Print
  • Web to Print
  • Storage and Fulfilment

Skills & Educational Requirements:

  • You will have sufficient training, experience, knowledge and other qualities to act as their competent person
  • You will need to have networking skills to coordinate with other staff, clients and suppliers.
  • Computer literate, with a working knowledge of Microsoft Office applications
  • A valid UK driving licence is essential
  • Self-motivated
  • Excellent oral and written communication.
  • Man management
  • Clear and strategic thinker
  • Excellent personal presentation skills
  • Managing numeric information
  • Being thorough and professional with attention to the detail
  • Meeting deadlines and multitasking