Helpdesk 1st Line

Helpdesk Analyst

37 Hours per week

£16,342.25 - £17,392.28 per annum

We are seeking to recruit an enthusiastic and dedicated helpdesk analyst to be a member of our Computer Services Team in a customer facing role. As a successful candidate you will effectively support the team in maintaining their excellent provision of IT technical assistance to the college.

Some key roles include:

• To provide an excellent, customer focused service to users of the Computer Services Support desk.
• Provide first line support to all users, resolving 1st line IT based issues in-line with industry standard rates.
• Determine problem severity, escalate jobs when necessary and provide the necessary alerts to the IT management team.

You will need to have experience of working in a highly demanding IT related environment with a sound working knowledge of Microsoft products; you will have excellent verbal and written communication skills as well as having a firm understanding of computer systems.

Holding a Level 2 or equivalent qualification in Maths and English will be an essential requirement for this role, or the commitment to gaining within 24 months.

To find out more about us, the roles and benefits we offer, please press apply and we shall send you application details via email.

Closing date: 18th August 2017

'Swindon College is committed to the advancement of Equality of Opportunity (ensuring everyone is treated fairly), the elimination of discrimination and the safeguarding and welfare of children and vulnerable adults. We expect all staff and volunteers to share this commitment. We welcome applications from all sections of the community'