Head of IT - Harlow

Harlow, Essex
£70,000 - £80,000 per annum
02 Aug 2017
30 Aug 2017
Contract Type
Full Time
Head of IT - Harlow
£70000 - £80000 per annum

The Head of Information Services (IS) plays a critical leadership role in leading the IS Service and Infrastructure teams in providing a quality IT service.

The Job holder will:

* Lead a team of around 11 FTE, as well as outsourced operations. The focus of this role is the continual development of the IS Service Desk and Infrastructure teams.
* Be responsible for the provision of systems of services provided by the Service Delivery and Infrastructure teams.
* Work closely with the IT Director and the IS leadership team when required to assist in ensuring the IS strategy meets the growing needs of the business.
* Develop and deliver services in the most efficient way using suppliers and external partners.
* Assist in producing business cases related to new infrastructure expenditure and improvements in delivering IS services for the business.
* To lead IS colleagues to ensure customer excellence is delivered consistently at a high standard through recruitment, motivation, training, mentoring and development.
* Deliver, measure, report and continually improve the services provided by the Service Delivery and Infrastructure teams
* Manage the overall business partnership for services provided by the Service Delivery and Infrastructure teams, ensuring that all services provided are aligned to the IS strategic plan in order to meet business objectives.


* Experience across both service delivery and Infrastructure.
* Comfortable engaging and challenging stakeholders at a high level
* Graduate or equivalent experience in an IT leadership role in medium to large scale businesses.
* Experience of financial planning and management of budgets exceeding £1m per annum opex and £500k capex.
* Excellent supplier management skills, with the ability to interface successfully with large external suppliers.
* Confidence at project board level with the ability to effectively communicate with senior colleagues with an engaging and motivating style.
* Technical capability sufficient to steer Infrastructure and IT Service projects within an enterprise estate.
* Proven track record in continual development of IS Infrastructure and Service
* Qualifications or relevant experience of project and development methods, i.e. ITIL, Agile, Prince2 etc.


The job holder will have a responsibility to provide information security for the information systems that support the operations and assets under your control through:

* Assessing the risk and magnitude of harm that could result from unauthorised use, disclosure, modification or disruption of such information or information systems.
* Implementing policies and procedures that are based on risk assessments and cost effectively reduce information security risks to an acceptable level.
* Determining the levels of information security appropriate to protect such information and information systems.