Security Operations Centre Operator

Milton Keynes, Buckinghamshire
01 Aug 2017
29 Aug 2017
Contract Type
Full Time

Security Operations Centre Operator 
Milton Keynes, Buckinghamshire 

Offering pioneering security solutions across the globe, Securitas specialises in ensuring customers’ safety, protection and peace of mind. We are now looking for a Security Operations Centre Operator to join the Securitas Operations Centre (SOC). 

The Securitas Operations Centre (SOC) is at the centre of the Securitas Solutions Strategy. As a Security Operations Centre Operator, your role will be to ensure the operation of SOC functions at all times within this customer focused, performance-based environment. 

The SOC is the co-ordination point of a number of remote and telephone-based services providing support to the business and Securitas’ valued customers. 

We are looking for a candidate who has the potential to be skilled and proficient in trained operational functions across the SOC. This includes Communications, Dispatch, Alarm Response and Customer Services. 

Specifically, your duties will involve: 

- Responding to telephone calls in a friendly and courteous manner 
- Managing and prioritising alarm activations 
- Overseeing mobile alarm call-outs and other work requests 
- Ensuring that camera checks are completed 
- Liaising with Mobile Dispatch and Static Guards to ensure a seamless security service is delivered 
- Responding to customer requests for system configuration changes 

To be considered, you will need: 

- Ideally, experience of working in a call centre or control room environment 
- Excellent customer service skills 
- To be computer literate, proficient in MS Office and able to quickly adapt to new systems 

Experience of any of the following would be beneficial: Timegate, MASterMind Monitoring or IMMIX. 

To apply for the role of Security Operations Centre Operator, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Security Operations Centre Operator, Control Room Officer, Security Support Specialist, CCTV Operator, Security Monitoring Officer, Control Room Operative, Security Officer, Security, Customer Service Advisor, Call Centre Operative, Customer Support Executive, Call Handler, Customer Care Advisor, Customer Service Representative.