Resident Liaison Officer MEAR51788

North West London
26 Jul 2017
23 Aug 2017
Contract Type
Full Time


Resident Liaison Officer​ MEAR51788
North West London

Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An exciting opportunity has arisen for a Resident Liaison Officer to join us in North West London.

Within this role, you will be responsible for managing the delivery of Customer Care for specified properties. You will liaise with tenants regarding the Cyclical works, ensuring their individual satisfaction, and work effectively with the Operations team to deliver the service.

You will provide positive and effective communication with the tenants, local Partner staff and branch, and will deliver the Customer Experience as well as developing contacts within the community through tenant groups.

Whilst carrying out regular liaison with the residents prior, during and upon completion of the Cyclical work you will also deliver and collect satisfaction surveys as per contractual obligation.

In order to be successful in this role, it is essential that you are able to deliver the Customer Experience, via the procedures and policies, coupled with a proven track record of working within Customer Care.  With knowledge of IT systems and experience of working with computerized systems, you should be committed, trustworthy and reliable.

Although not essential, basic knowledge of the Construction trade and experience of working in partnership with a Local Authority Client would be beneficial.

Please refer to the full job description upon applying


Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in our success!
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers


This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.