Customer Leakage Technician

Essex & Suffolk Water
Chelmsford, Essex
Salary: From £22,707 to £28,383 per annum
25 Jul 2017
18 Aug 2017
Contract Type
Full Time

Customer Leakage Technician
Chelmsford, Essex
Salary: From £22,707 to £28,383 per annum

At Essex & Suffolk Water, our focus is on becoming the national leader in water and waste water services, providing our 4.5 million customers with an experience that’s unrivalled in our sector and beyond.
We are looking for a results driven and customer focused Technician to join our industry leading Leakage team and carry out surveys on properties mainly within the Dagenham area and throughout Essex to enable the renewal of private water supply pipes.

Our Common Supply Technicians carry out surveys throughout our supply area and work very closely with our Customers to rectify any issues identified. You will need to demonstrate excellent customer service and communication skills. As your role will involve substantial travel, you must hold a full and valid driving licence. You should be familiar and comfortable using smart devices such as phones and tablets, and have a good understanding of internal plumbing systems.

Your duties will include:

Surveying properties for the replacement of customers supply and obtaining agreement from customers for the renewal of the water supply and it’s cost.
Identifying internal plumbing and solving issues relating to renewal.
Providing face to face leakage assistance to customers & liaising with local authorities and contractors as appropriate.
Producing accurate surveys and reports when necessary.
Working as part of a flexible team carrying out some surveys outside normal working times and occasionally at weekends.
Providing excellent customer service, so we delight our customers and continue to improve Essex & Suffolk Water’s customer SIM scores

In addition, you will need to demonstrate that you:
Have a full driving licence
Are flexible and can work outside of standard working hours as required
Are happy to complete a basic DBS check as an Entry to Premises card is required for this role

We offer a great package

Coaching, training and one to one development to reach your full potential
A great reward package including: 
Competitive Salary 
Generous holiday entitlement
Flexible benefits - building your own package 
Defined contribution pension scheme
Opportunity to work with some great people 

This is a great opportunity to join Essex & Suffolk Water. Successful candidates will be supported by coaching, training and one-to-one development.

Closing date: 18 August 2017
Interviews held: TBC