Food & Beverage Manager

Food & Beverage Manager
Full Time
St Columb, Cornwall
£25k-£27k

Who we are

Retallack is a five star luxury resort and spa in Cornwall, set in 100 acres of peaceful lakes and Cornish countryside the resort has plenty going on and offers much more than your average holiday home. From indulging in dinner cooked at The Green Room Restaurant, to relaxing in the spa, working up a glow in the health club, having fun on the FlowRider or splashing around at Retallack Wake Park, we have it all.

The position

Retallack Resort is currently recruiting a Food & Beverage Manager to come and join the team. Reporting to the General Manager you will be responsible for managing operations of the Green Room restaurant and the Driftwood Lounge, while delivering excellent guest services and maximise revenue.

Food & Beverage Manager Responsibilities

• Ensure required targets are achieved in sales, costs, payroll and GP percentages
• To monitor all purchasing to ensure appropriate quality and prices and to minimise stock holding where appropriate
• Promote the Food & Beverage offering via effective sales and marketing to achieve income targets
• Anticipate guest needs in order to enhance quality service and in turn enhance guest satisfaction, and deliver the best service while creating a relaxed and inviting atmosphere
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Lead the front of house team by recruiting , training, manage rotas and shift patterns
• Implement F&B training plans for all front of house staff team
• Proactively develop the Food and Beverage Team for succession planning
• Work to targets, KPI’s, policies and procedures set by the company
• Carry out duties with regards to health & safety requirements and regulations according to the Health & safety policy
• Have overall responsibility for the stock control of both food and beverage ensuring that budgeted margins are delivered on a monthly basis, stock rotation is carried out and wastage is minimised
• Meeting and exceeding guest expectations at all opportunities
• Ensure cash ups, reconciliations and analysis are completed at the end of each day
• Ensure prompt resolution of customer complaints
• Ownership of the major events calendar in these areas (Christmas / special evenings etc) and identifying extra revenue areas
• Full management on opening, closing of departments
• Cost effective rota planning – preserving profit
• Full ownership of guest feedback reporting and appropriate complaint resolution procedures (with management support)

The Ideal Food & Beverage Manager

• Ability to work as part of a team as well as working on own initiative
• Ability to lead and motivate a team of staff
• Excellent communication skills (written & verbal)
• Must be results driven and customer focused
• Excellent customer service skills
• Previous Management experience with the hospitality industry is essential

Benefits

• 21 days holiday entitlement and Bank Holidays
• Discounted rates on leisure facilities, ESYA Spa, Green Room Restaurant, Wake Park, Aqua Park and Flowrider
• Free onsite parking

If you feel you have the skills and experience required to excel in the role of Food & Beverage Manager, we want to hear from you. Please click APPLY below to register your interest!

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.