Receptionist Administrator

Location
Greater Manchester
Salary
£13,000- £16,000
Posted
26 Jul 2017
Closes
23 Aug 2017
Ref
6081
Contract Type
Permanent
Hours
Full Time

As an Administration Assistant and Receptionist, you will provide a high level of administrative support to the business.You will have the opportunity to work across the organisation within a friendly, dynamic team and build relationship with our clients in a customer facing role.

Essential

• Experience as an administrative assistant or office junior or PA role is required

• Excellent people skills

• Excellent customer service skills

• Keen interest in learning about the business

• Excellent verbal and written communication skills

• Commitment to delivering excellent customer service

• A can-do attitude

• Ability to work flexibly in a friendly, accommodating manner

• A team player

• Able to work using own initiative

• Able to work across a multi-skilled team across all levels of the company

• Strong organisational skills with the ability to multi-task

• English and Mathematics GCSE - A-C grades

• Proficiency in MS Office (MS Excel and MS PowerPoint,)

• Excellent time management skills

• Attention to detail

Desirable

• Knowledge of office management systems and procedures

• Working knowledge of office equipment, including printers

• A 'Levels or equivalent qualifications

• Business administration or equivalent qualification

Responsibilities

You will be responsible for:

Customer Facing Responsibilities

  • Handling incoming calls and emails
  • Greeting all visitors and guests in a friendly and professional manner
  • Providing general support to visitors including providing refreshments, WIFI access etc.

Scheduling and Co-ordination

  • Contacting, arranging and co-ordinating fieldwork for the research, consultancy team
  • Co-ordinating internal meetings e.g. away days and board meetings including organising refreshments and venues
  • Co-ordinating travel itineraries and booking transport for members of the team
  • Managing meeting room booking

Communications

  • Contacting clients to support the research team
  • Writing and distributing email and other correspondence for staff and customers
  • Promoting participation in projects
  • Assisting in the preparation of the company’s monthly newsletter
  • Maintaining and updating customer databases
  • Updating the company’s social media platform
  • Organising and distributing materials to potential participants/stakeholders

Office Administration

  • Routine management of the office. This will include basic tasks such as buying supplies, reporting issues to building management and tidying, cleaning and maintaining a pleasant working environment.
  • Maintaining an efficient and logical filing system
  • Ordering office supplies and finding the best deals with existing and new suppliers
  • Liaising with the Operations Manager to handle requests and queries from senior managers
  • Assisting with a wide variety of other general admin tasks
  • Upload financial documents onto secure portal on a weekly basis to support the outsourced book-keeping function