Foreign Exchange Cashier

Kanoo Travel Ltd
13 Jul 2017
31 Jul 2017
Contract Type
Full Time

A fantastic opportunity has come about to join our established and innovative Travel and Foreign Exchange Company!

We are seeking an enthusiastic Foreign Exchange Cashier with a can do attitude.

  1. Position Summary

To deliver a quality foreign exchange service, maximising the profitability to Kanoo Foreign Exchange whilst meeting and exceeding customer needs and maintaining and adhering to company compliance, controls and procedures.

  1. Principal Accountabilities

Customer Service (40%)

  • To provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations
  • To build a rapport with customers to maximise repeat business
  • To listen to the needs of the customer and promote Kanoo products and services at every opportunity
  • Competently complete minimum of 30 minutes unsupervised manual trading
  • Ability to cross sell products including phonecards and insurance

Compliance (30%)

  • To operate a till with no discrepancies
  • To follow Kanoo company and compliance procedures
  • To operate within the required individual transaction limit
  • Reconcile and process POS Slips
  • Update daily exchange rates

Business Development (10%)

  • To obtain business leads from clients
  • To maximise revenues from existing client base
  • To meet and exceed personal and team targets

Profit (10%)

  • To operate efficiently and accurately a foreign exchange till
  • To count efficiently and accurately large amounts of money
  • To calculate and understand exchange rates
  • To participate in and encourage generating new ideas for maximising revenues

Team Work (5%)

  • To demonstrate full commitment in achieving personal goals and the goals of the team and organisation
  • To work as a team player and be flexible to the demands of the business
  • To be punctual and presentable
  • To be professional in all business dealings

Knowledge (5%)

  • Knowledge of foreign currencies
  • Good customer service practice
  • Commercial Awareness

This position is to work a maximum of 37.5 hours per week and some of these hours will be worked over a Saturday and Sunday each week.