1st Line Support Analyst - Career Kick-Start Opportunity

1st Line Support Analyst - Career Kick-Start Opportunity
Watford
Competitive Salary + Benefits

Our service desk team in Watford supports over 4500 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. This is an opportunity to establish your career in a company keen to support and develop every one of our people.

About the role:

We are looking for people who love their job and are keen to work in a close knit team, whilst making a positive difference. This job makes you the first point of contact to all our customers, recording the issues they are having, diagnosing them and then trying to resolve them. If resolving them isn't possible then you will need to escalate them. There is opportunity to increase your knowledge with on the job learning opportunities. 

This job is the perfect opportunity for somebody with a good understanding of IT looking to build a career.

Our team:

Our first line support analysts sit in a team alongside call agents and second line support. You are mentored and supported by our service desk team leaders and service desk managers, who will ensure you are equipped with the necessary tools to do the job successfully.

Who you are:

We want to make sure you are set for success; this isn`t all about your skills, and that is why we would love to talk to you even if perhaps you don`t fit all of the following:

+ experience of working in a similar support, customer service, call centre environment
+ basic IT knowledge
+ customer focussed
+ excellent communication skills to customers and internal colleagues

Who we are:

We're the UK leader in connected healthcare software services. Our solutions are widely used across every major UK healthcare setting, from primary, community care to high street pharmacies, secondary care and specialist services.

Dedicated to creating and implementing innovative IT solutions, we're giving healthcare professionals access to the information they need to provide better, faster and cheaper patient care.

If you think you have the skills we're looking for to strengthen our team we'd love to hear from you so press that apply button now!

You may have worked in the following capacities:
Service Desk Support Agent, Graduate IT Support Technician, Junior IT Technician, Customer Support Representative, Customer Service Advisor, Trainee IT Support, Customer Care Advisor.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR