Operations Manager

A successful SME specialising in the high-end bespoke internal and external door market is looking for an Operations Manager.

1. Supplier Management
- Responsibility for the relationship with key suppliers to ensure effective communication and that service level agreements are met.
- Manage issues effectively with suppliers regarding kpis to rectify and improve any ad hoc or recurring problems.
- Prioritise orders with the factory to ensure deadlines are met and maximise efficiency for internal resources.
- Responsible for the communication of information between the key suppliers and internal departments regarding financial transactions and product information for the Sales Team.
- Coordinate the checking of supplier quotations to ensure 'right first time' delivery against company quotation.
- Identify where additional or alternative suppliers are required, source appropriate companies and agree effective terms and conditions.

2. Logistics Management
- Effective management of the warehousing space to maximise margin.
- Communication with the fitting / surveyors to ensure site surveys and installations are scheduled in line with deliveries.
- Overseeing delivery schedule to maximise margin on delivery costs and resources.

3. Scheduling of Installation Works
- Stock management responsibility to ensure appropriate levels and maintenance of stock in line with customer orders.
- Coordinate installations to maximise effective resource planning of fitters and needs of customers.
- Communication with Surveyor to book in a pre-site survey before fitting of larger/bespoke jobs.
- Problem solving around any initial issues on site to minimise impact on customers, resources and costs.
- Communication with Finance team regarding processing invoices in line with customer orders and installations.
4. Senior Management
- As a key member of the senior management team, work cross functionally to ensure oversight of the whole business.
- Work collaboratively with other team members to identify issues and make improvements.
- Support all colleagues to be the best that they can be.

Skills Required
Personal Attributes and Qualifications
- Ability to manage suppliers effectively through rigorous service level agreements.
- Ability to process map all of the required processes to achieve maximum efficiency.
- Excellent communication skills to ensure all parties are aware of progress, requirements and issues.
- Ability to use initiative and problem solve.
- Excellent written and verbal communication skills.
- Ability to build positive relationships with colleagues and clients.
- Capability to use necessary systems to carry out daily tasks.
- Ability to work well as part of a team and as an individual.
- Ability to work under pressure.
- High standard of presentation and a confident, positive attitude.
- Be approachable, professional and constructive in assisting clients with their requirements.