Deputy Hospitality & Operations Manager - KCOM Stadium

Tiger Events is looking to recruit a Deputy Hospitality & Operations Manager to join our award-winning Conference & Events team at the KCom Stadium.  Tiger Events is responsible for delivering high-class hospitality for the many match-day, concert, conference and other events that take place at this busy stadium.

You will be a passionate, experienced and confident hospitality professional dedicated to delivering great customer service and looking to develop their career within a fast-paced, diverse and exciting environment.

Reporting directly to the Hospitality & Operations Manager, you will be expected to:

• Ensure the delivery of all hospitality services to the highest standards
• Develop and maintain excellent working relationships with internal and external clients
• Have an eye for detail, be hands on and customer-focussed
• Be integrally involved in the recruitment, training & development of our workforce
• Directly manage the hospitality house-keeping team and ensure standards are monitored and delivered
• Assist in the development, implementation and delivery of KPIs
• Ensure compliance with all Food Hygiene and Health & Safety legislation
• Deliver effective stock management
• Assist in the preparation of casual employee rotas

The ideal candidate will have strong management experience in a high-quality and busy hospitality or catering environment.  They will possess excellent interpersonal and problem solving skills and be a team player with a drive to succeed and develop themselves and others.

You will be expected to work match days as well as some evenings and weekends in line with business requirements.

This a rewarding role in a hugely exciting and challenging environment with an excellent salary and bonus scheme.