Customer Service Assistant MEAR51561

Plymouth, Devon
19 Jul 2017
16 Aug 2017
Contract Type
Full Time

Customer Service Assistant MEAR51561



Here at Mears Group our vision is to make a positive difference to the communities we serve.

Mears Housing Management is a fast-growing business within the Group and currently manages over 10,500 units across the UK.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An excellent opportunity has now arisen for a Customer Service Assistant to join us at our office in Plymouth.

Within this role, you will have responsibility for the administrative duties of the Student Accommodation. Reporting to the Accommodation Manager, you will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and maximize revenue generation.

You will be the first point of contact on site and instigate positive engagement with all students, visitors and contractors.  You will assist with prompt collection of rents for the site using systems to maintain records and actions and will also assist with delivering successful summer lets programs.

In addition, you will also contribute to marketing plan and promotion of the accommodation and will oversee and maintain all social media platforms to enhance student engagement within the site.

In order to be successful in this role, it is essential that you have worked at least 2 years at an administrative level within Hospitality/property/student environment.  With an understanding of a customer focused environment, you will have proven competency in all aspects of Social Media along with excellent verbal and written communication skills.

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in our success!
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.