ICT Service Support Desk Supervisor

Nottinghamshire County Council
Nottingham, Nottinghamshire
£30,153 - £34,538 p.a.
27 Jun 2017
11 Jul 2017
Contract Type
Full Time

ICT Service Support Desk Supervisor - 1st line

£30,153 - £34,538 p.a.

Location: Trent Bridge House, Fox Road, West Bridgford, Nottingham NG2 6BJ

Closing date: 10 July 2017

Nottinghamshire County Council is looking for a motivated and successful Service Support Desk Supervisor to join them and to help shape and provide support to the County Council's ICT users.

Reporting to the Service Support Desk Manager based in the ICT Service, Trent Bridge House Nottingham. You will have an excellent telephone manner and be able to communicate with both customers and colleagues. You will have strong leadership and analytical skills and be able to pick things up quite quickly as well as having good problem solving skills.

The role is technically challenging and requires the ability to receive and process interactions with the Service Support Desk whilst providing supervisory leadership to the rest of the team. You will be able to adapt to new ideas and technologies whilst providing the highest level of support.

Ideally experienced in the following;

  • Daily supervision of a small technical team
  • Windows 7 / 8 / 8.1 / 10
  • Active Directory
  • MS Exchange administration / Support
  • Microsoft products MS Office / Lync / Sharepoint / System Centre
  • Remote control software
  • Creating user accounts
  • Working in an ITIL environment
  • System Centre Service Manager (for call logging)

This role would be fantastic for someone with solid supervisory and 1st Line Support experience who is looking to join an innovative organisation providing a range of ICT services whilst being at the forefront of emerging technologies.

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview.  A job share scheme is available for all full time posts: both permanent and temporary, unless otherwise stated.  We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Apply on-line by clicking apply

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