Business Support & Optimisation Analyst

22 Jun 2017
20 Jul 2017
Contract Type
Full Time
Business Support & Optimisation Analyst required by Experian for a permanent role based in Nottingham.
The successful candidate will provide 2nd line business related product support to clients using the Experian Decision Analytics (DA) product set. You will deal with live product configuration incidents (investigate & fix), system enhancements (requirements definition and implementation) and solution optimisations.
Key Responsibilities
Provide regular updates to team leader / management re project progress / utilisation / issues / escalation.Strong focus on People standard and PFG conceptsOwn personal development planProcess / Quality
Follow key processesActively seeking process improvements and to challenge existing processes to continually evolve working practices.Perform Quality reviewsCommunication and Reporting
Ensure USD and SWR's are kept up to date with any progressActively post relevant Knowledge base articlesAlways keep the client up to date with progressIncident / Problem / Change / Optimisation Management
Peer level client managementProduce small change specificationsInput into estimates for Change requestsSLA awareness for BSO incidents and change requestsEnsure an exceptional level of customer service is delivered at all timesProvide solutions advice on EDA productsCoding and testing of change requestsFinance / Commercial
Ensure that KPI data capture is accurate and timely - ChangepointAwareness of key business KPI's and targets (RFT, EBIT, Estimate accuracy etc.)
Job Requirements & Qualifications
Degree or relevant experience and proven track recordExperience of working in a customer focused support function is requiredExperience of programming beneficialExcellent oral and written communication skills, including MI, presentation and facilitation skills.Highly motivated; consistently takes initiative; demonstrated ability to work independently but under supervision.Results driven and goal oriented.Strong analytical and problem solving skills with a logical mindAbility to multi-task, organise and prioritiseAbility to work effectively with remote virtual teamsFlexibility to travel in line with business needsNeed to be able to look at issues from a business perspective and then translate this into the technical applicationPossess a working knowledge of Microsoft Office tool suite including latest versions of Word, Excel, Powerpoint and Visio

Here at Experian, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join.
On top of your base salary, we offer:
Performance related bonus scheme25 days' annual leave (plus the ability to purchase 5 additional days)Generous contributory pensionLife assuranceRetail discount schemes3 Community involvement days per annumWe also work with our colleagues to understand their long term career aspirations to ensure they have the career development and growth they need to achieve these goals. Through personalised career objectives and performance plans, we open up conversations on progression whether this is achieved through mentoring and coaching or classroom learning environments, we offer rewarding ways in which to learn.

About Experian
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the 'World's Most Innovative Companies'.
We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and S??o Paulo, Brazil.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2016 was US$4.6 billion.
To find out more about our company, please visit or watch our documentary, "Inside Experian."

Salary: . Date posted: 06/04/2017

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