Customer & Community Officer MEAR49756

Stroud, Gloucestershire
19 Jun 2017
17 Jul 2017
Contract Type
Full Time

Customer & Community Officer MEAR49756



Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

An excellent opportunity has now arisen for a Customer & Community Officer to join us at our office based in Stroud.

Within this role, you will manage the delivery of Customer & Community Services for an individual branch, putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients and customers.

You will ensure the delivery of compliance with current customer care policies throughout the branch as well as delivering customer performance in line with agreed KPI’s.  In addition, you will be responsible for delivering customer experience training to all staff, operatives and subcontractors, and ensure all new starters receive a customer & community induction.

In addition, you will deal with all the complaints coming into the Stroud office and also be heavily involved with the Planned works; carrying out kitchen and bathroom surveys with the client and site inspections during the work.

In order to be successful in this role, it is essential that you have a strong customer ethos gained from a similar customer experience role, along with good presentation skills.  Excellent time management, planning and organisational skills will be required and you should have good attention to detail and analytical skills.

With experience of handling multiple tasks in a high volume, rapidly changing environment, you will also be familiar with managing complex situations.  Experience of working with computerised systems is also important.

You may be asked to occasionally work outside of the standard hours (8am – 5pm Monday – Friday) when getting involved with community projects or travelling for training.   This role comes with a company car/laptop/phone as standard.

Candidates should also possess a full UK driving licence


Please refer to the full job description upon applying

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in our success!
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.