Baggage Agent - Heathrow

20000.00 - 20500.00 GBP Annual
30 May 2017
13 Jun 2017
Contract Type
Full Time
Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 28 years. We work with some of the industry's best known companies who demand the highest standard of applicants.

Role: Baggage Agent

Location: Heathrow Airport

Contract: Permanent

Hours: Full time

Shifts: Various including early mornings and late nights. 7 on 4 off and 7 on 3 off

Salary: GBP20,500 approx including shift pay and bonus

Annual Leave: 21 days in year one, 22 days in year 3 and 23 days in year 5.


Free staff car parking

GBP500 attendance bonus per year for 100% attendance

Company pension scheme, Scottish Widows, with employer contribution after 12 months. (Employees will be auto enrolled prior to this, minimum pension contribution made of 1%)


Full clean manual UK driving license (Maximum of 3 points tolerated)

Must not have lived or worked outside of the UK in the past 5 years

Must not have any previous criminal convictions or cautions

Educated to at least 'GCSE' level standard or equivalent

Knowledge of ramp and/or baggage processes and customer airline operational procedures preferred

Job Description:

Responsible for the smooth running of the daily operation within the Baggage Services dept, in the most cost effective manner ensuring that all airline customers, and other relevant procedures are met and without compromising health & safety and security regulations.

Ensures that all communication has been read and understood and works together with the Baggage Senior Agents, Supervisors and BDO and other departments to ensure an overall smooth operation on the day.

Support any Baggage Service activity proactively or on request of the Baggage Supervisor, BDO, Service Delivery Manager, Duty Manager or Management. Support optimal intra departmental activity as well as interfaces with other departments.

Ensure that the best possible customer service is applied to all airlines customers and ensure highly professional communication to airline staff and crews, being responsive to their needs.

Maintains top level uniform standards and sets example him/herself.

Ensure that all agents take good care of their working environment i.e. company property and airport infrastructure and report faults promptly.

Ensure that problems, health & safety concerns and improvement opportunities get proactively reported to the Baggage Services Supervisor, BDO or to Management.

Ensure that we are providing the best service delivery for our customer airlines.

Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.

Provide information to the Baggage Services Senior as and when required.

Actively participate where necessary with external bodies such as HMRC, UK Border Agency, DfT, BAA (this list is not exhaustive) and takes appropriate action if required.

Ambassador of diversity and fairness in the workplace.

Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

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Line Up Aviation is a recruitment agency