Volunteer Manager

Chester Zoo
£30,227 pro rata + superb benefits
21 Apr 2017
08 May 2017
Contract Type
Full Time

Volunteer Manager

Temporary – 7 months – 40 hours per week

We are Chester Zoo, and for over 80 years we’ve been a leading conservation and education charity, and an amazing, award-winning visitor attraction.

We’re also a team of passionate, talented, enthusiastic and expert people, doing everything we can to keep the zoo going, from feeding the animals to discovering new conservation ideas, and giving our 1.9 million visitors an inspirational day out. We work hard because we love animals, we care about nature, we love Chester Zoo and we want to be the best zoo in the world!

If you think you can help us to achieve that, then we’d love to hear from you.

Our award winning Discovery and Learning Team is central to our visitors’ experience and their engagement with animals and conservation issues, which we deliver through diverse, fun and exciting means. We are seeking to recruit a Volunteer Manager to cover a period of maternity leave.

The Role:

  • Recruitment, training and day-to-day supervision of the Volunteer Programme (200+ volunteers) including hosting recruitment events, enabling the zoo and the participants to determine suitability.
  • Maintaining systems for tracking volunteer activities, including references, training records, availability and CPD interests, in collaboration with other departments.
  • Ensuring that all volunteers are kept up to date with zoo news, changes in policy and current opportunities, through the organisation of regular training events and briefings, and via a range of media.
  • Development and delivery of our volunteer induction and training programmes, including the delivery of training sessions and development of resources.
  • Managing all budgets associated with volunteering.
  • Keeping up to date on best practice in volunteer management and public engagement to ensure our Volunteer Programme remains to the highest standards.
  • Collaborating on research projects relevant to the development of the Volunteer Programme.
  • Representing Chester Zoo at conferences, networking events and similar, raising the profile of our work with volunteers, how we engage with them and their impact on the visitor experience.
  • Managing the Volunteer Officer.

The successful candidates will have:

  • Substantial experience of managing volunteers
  • Previous experience working in a large public facing organisation
  • Excellent customer services skills
  • Practical knowledge of developing public facing roles.
  • Experience of delivering training sessions
  • The ability to work under pressure and deal with sensitive issues.
  • Excellent time management, administration and planning skills.
  • The ability to multi-task.
  • Experience of working collaboratively.
  • Excellent communication and presentation skills
  • A high level of competency in the use of all Microsoft packages and the use of digital technologies for public engagement
  • Excellent diplomacy and interpersonal skills

A formal qualification with a volunteer management element and a working knowledge of conservation and zoology is desirable.

This position is subject to an enhanced DBS check.

The salary for this role is £30,227.53 per annum based on 40 hours per week within a 5 in 7 roster system which will include weekends and Bank Holidays. In addition we offer a range of amazing benefits which can be found on the Chester Zoo careers page.

To apply for this position please click the ‘apply’ button on this page where you’ll be redirected to the vacancy on the Chester Zoo website. You will then be required to provide your current CV and complete the application form highlighting your skills and experience including why you should be considered for our Volunteer Manager role.

Closing date for applications is 7th May 2017.

Interviews will be held week commencing 12th June 2017.

This Volunteer Manager vacancy is advertised by JVP Jobs on behalf of the employer Chester Zoo. Please note that JVP is an advertising company NOT a recruitment agency, therefore all applications will be reviewed directly by the employer Chester Zoo, and should they wish to progress your application further, they will be in contact with you.

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