Lounge Host/Waiter

Greater London
8.00 - 8.50 GBP Hourly
31 Mar 2017
14 Apr 2017
Contract Type
Full Time
WE'RE LOOKING FOR presentable lounge hosts with excellent customer service skills to join our team at BaxterStorey for our British Airways site.
Whenever customers visit the Lounges at Heathrow, you'll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you'll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

Responsibilities include:
•Serving Customers food & Beverages
•Greeting Passengers as they enter the lounge
•Clearing tables and specific areas allocated
•Providing excellent customer service at all times
•Answering queries passengers may have and guiding them in the right direction


At BaxterStorey, we LOVE to develop our staff. We have academies that are open to all staff within our business, our chef academy is made up of 4 levels which means there is something for every chef, our barista academy is a chance for employees to fulfil their coffee dreams and shine at the Barista Championship.

Through an 18 month development plan, we guide managers to be the best that they can be on our Advanced Management Project. As well as this, we have a graduate and an apprenticeship academy for young people to develop their careers with BaxterStorey.


To put it simply; we are a hospitality provider. BaxterStorey's heritage has been built on sustainably sourcing fresh, seasonal, local produce, combined with dedicated training and development for our people.

Since BaxterStorey started, we have established great partnerships with a series of farmers, producers and artisan food suppliers. We work closely with these groups who are now key to our business. They help us ensure that we can meet our commitment to sourcing from local suppliers, in turn reducing road miles whilst supporting local communities.

- Meals: we provide you with free food & beverages on duty, during your break time
- Uniform: you will receive a new, clean uniform from day 1
- Training: during your first week there will be an induction, covering Food Safety, Health & Safety and BA customer service hallmarks.
- Development: opportunities to gain a qualification whilst working as well as a chance to join one of our academies!
- Pension & Life Insurance scheme: dependant on contract

Please note: this may include some weekends and shifts rotate between the hours of 04:30 - 22:30, therefore it is important you live within a commutable distance from the airport.

In order to work at the Airport, you must have proof of rights to work in the UK as well as a full 5 year reference history.

Please send us your CV in order to be considered for this exciting opportunity. If you do not hear from us within 7 days, please assume you have been unsuccessful this time round, however this does not mean we will not be in touch regarding future vacancies