Night Concierge

£Competitive + Benefits
19 Jan 2017
16 Feb 2017
Contract Type
Full Time

Are you an experienced in providing excellent customer service within the Hospitality industry? Are you looking to take on a new challenge? If so, we are recruiting and are looking for individuals just like you!

Named as one of Britain’s Top Employers, Harrods’ single site in Knightsbridge is globally iconic. Boasting 330 departments, we offer a wide range of luxury products and services, from clothing to jewellery, personal shopping and interior design. To maintain our exceptional standards in store and on a global platform, we have over 5,000 employees across 20 industries also based in Thatcham and Hammersmith. From Distribution to Copywriting, Sales to Security, we welcome employees from all backgrounds and disciplines.

Working at Harrods isn’t just about having a job – it’s about having a career. We now have a fantastic opportunity available for a Night Concierge to join the team in Knightsbridge.

Night Concierge responsibilities:

As a Night Concierge, you will be providing a five-star welcome in our luxury developments, offering a consistently helpful and discreet service and encouraging residents to seek your assistance - from giving directions to recommending a popular restaurant. You will also be responsible for:


  • Taking over Reception and Cashier duties once day staff have finished their duties.
  • Assisting guest with luggage if needed.
  • Dealing with guest request and complaints.
  • Answering calls and relaying messages.
  • Distributing room keys,
  • Maintaining tidiness and presentation of the front desk and lobby areas.
  • Dealing with emergency services and fire brigade during critical or special situations, carrying out floor and fire checks, reporting breaches and security issues to Supervisor / Head of Department.

The ideal Night Concierge:

Successful candidates will have previous luxury, 5* concierge experience, ideally within the hospitality or hotel industry and will be confident in dealing with high-profile customers and challenging situations. Exceptional communication skills are essential for this role in order to provide the very best customer service to some of our most high-profile residents.

A keen eye for detail is vital to maintain impeccable front of house standards, reflecting the Harrods brand in everything you do.

If you are looking for your next challenge as our Night Concierge then we want to hear from you, please click APPLY!


No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.