Insurance Customer Service Adviser

MW Appointments Ltd.
01 Dec 2016
04 Dec 2016
Contract Type
Full Time
CUSTOMER SERVICE ADVISER - RomfordAbout the CompanyInsurance Broker who actively invests in the training and advancement of staff and pride themselves in offering the highest levels of expertise and customer service.About the RoleResponsible for the efficient handling of customer enquiries and for the delivery of accurate and informative mid-term insurance quotations and amendments to existing customers policies.Key Duties / Responsibilities??Maintain a high level of motivation and strive to, and achieve monthly departmental targets.??Offer a high standard of customer care to existing customers over the telephone and within the office, and ensure that each enquiry is dealt with in a comprehensive, complete and professional manner.??Liaise with insurers regarding underwriting terms and requirements, to perform appropriate administrative procedures in accordance with company guidelines and produce accurate and professional correspondence including letters, emails and memos for customers and underwriters.??Generate and send out certificates and continuation cover note's as required. ??Interpret and implement all cross-sell opportunities, and promote awareness of the range of products and services that the Company offer.Key Skills / Experience??Proven track record in dealing with motor and/or household insurance ??Previous motor and/or household insurance experience.??Focus on customer care and excellent communication skills are essential??Excellent telephone manner and call handling techniques are required??Attention to detail and ability to communicate and correspond professionally with all customers ??Ability to perform efficiently and effectively working under pressure in a call centre environment??Ability to work and participate as part of a team in order to meet personal and team service targets Maximum 40 hours per week where shifts to include 2 weeks of earlys, a week of mid shifts, 1 week late and 1 in 3 Saturdays.Salary up to GBP19,000 per annum dependent on experience plus additional Bonus payments (to GBP600 per month + extra GBP500 per annum) OTE GBP26,700.MW Appointments is acting as an Employment Agency in relation to this vacancy.