Customer Services Executive

Red Recruitment
20000.00 GBP Annual
10 Nov 2016
08 Dec 2016
Contract Type
Full Time

Do you have language skills you would like to use in a professional setting? Are you excellent on the phones, have good attention to detail and like speaking to people from all over the world? If you are looking to join a friendly, fast paced office in the heart of Cheltenham then please apply today.

Red Recruitment are looking for a International Customer Services Advisor to join a great team. As part of the front desk team, you will provide key administrative support, answer queries received from around the world in writing and over the telephone, and complete initial checks on new applications.

Key Responsibilities:

- Take and manage a high volume of incoming telephone calls from people and organisations worldwide
- Respond within service level agreements to written enquiries from people and organisations worldwide
- Deal with incoming / outgoing post
- Log enquiries in a records database
- Ensure payments from customers are logged and sent for processing
- Process and respond to enquiries within expected time frames
- Provide general administrative support
- Occasional opportunities to represent the company at external events

Applicant requirements

- Excellent team working skills
- Excellent customer service skills
- Experience of working in a busy office based environment
- Flexible and adaptable with a positive attitude
- Professional, courteous
- Ability to thrive and remain calm, polite and patient under pressure

Person Specification

- A UK degree
- Experience in a call centre or similar environment dealing with high volumes of inbound calls
- Admin experience
- Enthusiasm, efficiency and the ability to work successfully and supportively as part of a busy team
- Very good organisational skills and meticulous attention to detail
- Ability to multi-task and to remain calm under pressure
- Foreign language competency
- Able to consistently produce high quality work to the service standards and targets set
- IT literate - particularly with regard to Microsoft Word, Excel, Outlook and data input to information databases
- Experience of using CRM Systems

Starting salary for this position would be ??18,000 subject to experience. Working hours are Monday to Friday 8.30am-5.00pm (full time 37.5 hours)