Application Support Analyst

20000.00 - 25000.00 GBP Annual
01 Dec 2016
02 Dec 2016
Contract Type
Full Time

Application Support Analyst


Competitive Salary & Benefits

About the role

The Capita Children's Services Hosted Services Technician supports the applications used to deliver Hosted Services to customers. You will have a high customer focus being actively involved in the support and development of the service including: new customer on-boarding to services; the resolution of support cases; live service monitoring and maintenance; new service provision and continuous improvement projects.

You must have technical knowledge across the Microsoft technology stack, Cloud Services (Azure), networking technologies and a background in application support with a greater level of expertise in one or more areas. You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call.

About Capita | Capita Children Services (CCS)

Capita Children's Services are experts in helping schools and Children's Services departments manage children's data. Our management information systems enable better decision making and allow those who work with children to spend less time on meaningless administration. Visit the website to find out why our systems are trusted by 22,000 schools and 120 local authorities to manage their information on more than 6 million children.

What you will do:

  • Resolve support requests from customers by phone, email and online making use of the call logging system

  • Perform the on-boarding of new customers to the hosted platform and drive improvements to the process

  • Perform new hosted service implementations

  • Patching and upgrade of existing applications

  • Proactively monitor platform logs and metrics in order to identify emergent issues, performance improvement opportunities and feed into capacity planning

  • Investigate and resolve, or minimise the impact of recurring issues

  • Keep knowledge base articles and documentation up to date and shared with the team, ensuring that documentation is created for new installations/processes

  • Ensure all services are backed up and restore tests are periodically performed

  • Liaise with key members of staff to ensure product knowledge is kept up to date as well as building internal relationships

  • Attend Project Meetings to provide input and advice

Your experience will include:

  • Support of complex applications (required), ideally the SIMS suite of products (highly beneficial)

  • Administration of Microsoft Windows Server 2008/2012/2016 (required)

  • Basic administration of SQL Server and ability to query databases (required)

  • Basic understanding of networking principles and protocols (required)

  • Knowledge of Microsoft Azure (beneficial)

  • Knowledge of Scripting languages, for example PowerShell (beneficial)

  • Formal certification from Microsoft (MCSE, MCP, MCSA, etc.) (beneficial)

  • ITIL v3 (beneficial)

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, color, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

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