Instructor - Maidstone

Go Ape
29 Nov 2016
30 Nov 2016
Contract Type
Full Time
Instructor - Leeds Castle, Maidstone

Reports to: Site Manager or Deputy/Duty in the Site Manager's absence

Location: Various across the UK

Contract Period: Fixed term, for one season only. The core season will be April to October. Extensions for weekends and holidays may be offered

Reward Package Hourly Rate: GBP8.60 per hour (including GBP0.93 per hour holiday pay based on 28 days/year) Holiday Entitlement: 28 days holiday (pro rata) has been included in hourly rate above. Holiday pay will be specified separately on your payslip Flexible Working Hours: A range of contracted hours are available, both full and part time. Weekend and bank holiday are standard working days. Hours will be rostered by the Site Manager Job Role

The Instructor's role is to assist in successfully running the site, including all aspects of the operation pertaining to equipment, facilities, health and safety, customer care and administration.

To meet the requirements of the role, all instructors need to successfully complete Go Ape's in-house training program. You will be required to work unsupervised at height and therefore need to meet our minimum health and safety requirements, including being over 18 years of age.

Your duties will include the instruction and delivery of all of Go Ape's activities dependent on your location's offering.

Main Duties and Responsibilities:

Health and Safety:

At all times, and in accordance with company procedures and training:
Comply with all health and safety policy, measures and legislation
Follow all Health and Safety procedures and safe systems of work
Ensure your own safety and those with whom you are working
Use equipment in a safe manner as trained
Ensure the safe operation of the course
Maintain the security of site, cabin and equipment
Assist with Risk Assessments and Method Statements where required
Apply first aid when necessary appropriate to your skill level
Report and recording all accidents, significant incidents and rescues correctly
Report all safety matters to the Site or Duty Manager
Keep up to date with the First Sight file
Carry out site checks during the daily opening and closing of the site and recording any findings

Personal Protective Equipment (PPE)

Check PPE each time it is issued to and returned by a customer
Fit and remove customers' PPE correctly
Fit chest harnesses where appropriate
Inspect and maintain site, PPE and other safety equipment, ensuring it is in good order
Ensure site PPE is correctly serviced, reporting all faults where found
Maintain the PPE and equipment records as required

Customer Service & Safety

Assist with customer enquiries & bookings
Welcome customers and prepare them to take part on the course
Ensure all Go Ape participants: Complete a risk acknowledgement/disclaimer
Comply with company rules on height, weight, age and medical conditions
Demonstrate the safe system of operation on the course
Instruct and brief customers in the safety procedures and the safe way of using the course
Monitor every participant individually through the briefing stage and subsequent site
Confirm participants' competence to continue beyond the briefing stage
Patrol the course, which includes: ensuring all participants are safely conducting themselves, assisting participants where necessary, carrying out emergency drills in accordance with company directives and training, ensuring all landing sites are dug and raked to the correct standard, maintaining all records and registers including the radio log and daily report.
Do everything within reason to minimise customer complaints and maximise customer satisfaction

Inspection and Maintenance

Carry out site maintenance checks
Record checks, serviceability and work required in the relevant register
Notify the Site Manager or Duty Manager of any site problems
Maintain site structures, paths, fencing, gates etc in good serviceable order in accordance with Company procedures
Ensure all administration, documentation, logs and records are compiled, updated and stored as per Company procedures
Remove litter from site and maintain Go Ape cabin in good, clean and serviceable order

Marketing & Site Development

Market Go Ape as required by the Site Manager
Meet communication standards set by Go Ape Management
Business development in conjunction with management
Build and maintain good working relationship with key parties including:
Go Ape personnel, landowner's representatives, Altus, contractors, members of the public, customers, HSE and Environmental Health Officers, insurers, course inspector and the press

Financial Management

Operate the till and take receipt of payments
Ensure all cash, cheque and credit card transactions are completed according to PCI and company directives
Bank payments, as requested by the Site or Duty Manager

Personal Professionalism

Read and comply with the Company Handbook
Visit and work at other Go Ape sites and attend training, as required


Safety conscious, with a professional outlook, able to work under own initiative without supervision
A 'customer comes first' attitude with drive and enthusiasm to achieve
Excellent interpersonal and communication skills with a high standard of personal hygiene and appearance
Must be an enthusiastic team player and be able to work with other colleagues in a dynamic working environment
High energy levels with a cheerful disposition and the ability to work under pressure
Must like working outdoors and have a good head for heights
Must be able to demonstrate attention to detail and diligently follow company procedures
Own transport (able to get to and from site under their own steam)
Basic First Aid Certificate (to be obtained prior to start date)


Previous instructional experience
Health & Safety experience
To have visited a Go Ape site
To live within 1 hour's commute of Site
Coaching or Training knowledge
Climbing / high ropes experience
Practical DIY & maintenance skills
Marketing and sales experience
Experience with working with Corporate clients
Computer literate