Customer Service Advisor

Direct Line Group
28 Nov 2016
06 Dec 2016
Contract Type
Full Time
GBP21,960 OTE and dependant on experience (Base salary GBP17,310 - GBP20,760 dependant on experience and OTE of GBP1200) Additional benefits including 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays or time off in lieu) and free travel & breakdown insurance. What being a service consultant involves Be the voice of a wide range of market leading insurance brands, including Direct Line and Churchill. Speak to a huge array of customers. And tailor your approach to each. Whatever your background, this is a customer-focused sales and service role with real variety.The joy of working with so many different brands is that they appeal to a huge variety of different people. Your challenge is to do the same. When it's appropriate you will offer our products, whether that's car, home, travel or pet insurance, but you'll also help customers by amending, transferring and renewing policies. When a call comes through, it could be anyone from any walk of life, and you'll have to adapt your approach accordingly. You'll follow scripts in certain areas, but how you walk your customers through the process, get to know them, highlight the benefits and match our products to their needs is largely up to you. Skills and qualities you'll need We want people to draw on their life experience, personality and individual talents. If you have sales experience, so much the better. Whilst we offer training, broadly speaking, we look for;The ability to communicate persuasivelySharp thinking and an eye for detailHelpfulness and a passion for customer serviceDrive and enthusiasm for meeting targetsPC literacy In return, we'll give you a great team atmosphere, extensive training, excellent benefits and plenty of opportunities for progression in our call centres. Hours 37.5 hour working week (working hours discussed at interview) Shifts between Monday - Friday 08:00 - 21:15, Saturday 09:00 - 17:00 and Sunday 10:00 - 17:00. Career benefits and rewards It all starts with a competitive salary, benchmarked against our competitors, which will grow as you do. We have made sure your annual holiday entitlement is attractive too - and what's more, we let you choose the rewards that suit your lifestyle.That kind of flexibility is a key feature of our benefits package. And there's plenty to choose from, including; Pension funding of 9% of your base salary - you can choose to contribute less or more than thisIncome protectionLife assurancePrivate medical cover (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)Direct Line Group employees can apply for 50% off Direct Line and Churchill; home, motor and pet insurance policiesWe also provide free Direct Line travel insurance and Green Flag breakdown cover to our people. Who we are Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.