Branch Manager

28 Nov 2016
06 Dec 2016
Contract Type
Full Time
Branch Management opportunity - Come join the #Booker family #Jobs. Booker Wholesale is the UK's largest cash and carry operator, offering branded and private-label goods which are sold to over 486,000 customers including independent convenience stores, grocers, leisure outlets, pubs and restaurants. We are currently looking for a Branch Manager to join our team. Reporting to the Area Manager, your role will be responsible for leading a team to ensure that your branch is trading efficiently, safely, within legal constraints and offers the highest customer service standards. You will be dedicated to keeping customers happy, take pride in your work, have a proven record of managing a team to success, have an enthusiastic attitude and a driving ambition to be the best at whatever you do. The working hours/pattern for this role will be discussed and confirmed at interview. Please note we are a 7-day operation and therefore offer a variety of flexible working patterns to fit personal circumstances and support work and family demands whilst meeting the needs of the business and our customers. In return we can offer a competitive salary, personal pension plan and benefits including a bonus and health care scheme. Improving cash profit Increasing sales by improving range, merchandising and on shelf availabilityManaging a flexible team that is responsive to operational requirementsManaging stock loss, payroll and other branch related costs to achieve targets agreed with your managerIdentifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost Improving customer satisfaction Managing a team effectively to cover all customer service requirementsEngaging with customers, using feedback to improve service and satisfactionTaking ownership for PRIDE in your branch, encouraging the right culture and challenging the team to improve serviceHaving effective plans in place to improve your customer satisfaction scoresUnderstanding your local market and offering a better service than your competitors Working to company standards Being part of the regional team and assisting the business to identify opportunities and develop or improve ways of workingMaking sure your team comply with legal standards and company proceduresEnsuring accurate records are maintained and filed at the correct timeManaging performance, coaching and developing your team where appropriate

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