VIP Executive Host - Account Management
VIP Executive Host - Account Management A fast growing online gaming company is currently looking for a confident, switched on and driven individual, to build and grow relationships with high net worth customers (VIPs). You will ensure customer satisfaction, account growth and increase customer lifetime value. The position will focus on the online casino products. Job Requirements: Experience of providing excellent service to high net worth individuals / VIPs / high profile clientsExperience of account managementExperience of contributing to VIP customer satisfaction and retentionConfident, effective communicator In this role, you will: Provide a first class customer service, professional and efficientBuild and optimise relationships and proactively anticipate customer needsMaintain regular contact with customers via phone, email, text and face to faceFollow up on support escalationsUse data and reports to analyse customer activity and profile players - look into playing behaviour, interests, likes, dislikesMake recommendations on gifts sent out to players and hosted eventsCalculate, apply and credit bonuses to customersProactively manage, influence and develop market This is a fantastic opportunity for someone looking to develop their career within a fast paced, progressive company!